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intel arc a770 with DaVinci resolve choppy export

ScottDavey
Beginner
1,442 Views

I have just made a new build and have i9 1300k plus arc a770 16gb i can export without noise reduction fine but as soon as I put it on the exported file is all choppy tried with vlc and other media players. All drivers seem to be upto date

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Jean_Intel
Employee
1,408 Views

Hello ScottDavey,

 

Thank you for posting on the Intel️® communities. We understand that you are having issues when using  DaVinci resolve with an exported file with your Intel Arc A770.

 

In order to have a better understanding of your issue, please provide me with the following:

  • What DaVinci resolve version are you using?
  • What steps have you tried to solve this issue?
  • Is this issue present since day one?
  • Could you share a video recording showing the issue?
  •  To gather more information about your system that will help us troubleshoot your issue, so please, provide us with a report using the following programs:
  • .Intel® System Support Utility (Intel SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,357 Views

Hello ScottDavey,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,338 Views

Hello ScottDavey,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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