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many games won't start with my INTEL ARC A770

MOREAUCSULB
Beginner
854 Views

Hello,

 

I recently purchased an ARC a770 from microcenter.

Unfortunately many of my games fail to start.


Call of Duty Modern Warfare 2 works perfectly, same for league of legends but fortnite crashes when starting a game, Black Ops 3 can't start, Cold war either, Black Ops either.


I specify that I have activated the Resizable Bar and my bios are up to date.

 

I don't know what to do to solve this problem

 

0 Kudos
5 Replies
Jean_Intel
Moderator
192 Views

Hello MOREAUCSULB,

 

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues when gaming with your Intel® Arc™ A770.

 

In order to have a better understanding of your issue, please provide me with the following:

  • Do you receive any error messages when trying to open the games? If so, provide us a screenshot of the error message you receive.
  • Did the games use to work as expected before?
  • Are you running the game's latest version?
  • Is the issue present if you try a different driver version?
  • What distribution service did you get the games from (for example Steam / Origin / Epic / XboxGamePass / UbisoftConnect)?
  • We would like to gather more information about your system that will help us troubleshoot your issue, so please, provide us with a report using the Intel® System Support Utility (Intel® SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

 

Best regards,

Jean O. 

Intel Customer Support Technician

 

Jean_Intel
Moderator
151 Views

Hello MOREAUCSULB,

 

I hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Jean O. 

Intel Customer Support Technician


Jean_Intel
Moderator
126 Views

Hello MOREAUCSULB,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O.

Intel Customer Support Technician.


Jean_Intel
Moderator
105 Views

Hello MOREAUCSULB

 

Thank your reports, we have already filed a Bur report regarding the issues, and you can expect fixes for these bugs in upcoming driver updates. We are currently working under the following:

  • Bug ID#16018894233: Call of Duty Black Ops Cold War game crashes during launch
  • Bug ID#14018219882: Call of Duty: Black Ops 3 crashes on or hang on launch

 

Also, the original Black Ops game is Dx9, and we are working hard to improve compatibility with older titles.

 

Unfortunately, since this process requires further effort on our part, we are unable to commit to a deadline or update for a fix to be implemented in a new driver.

 

Best regards,

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
51 Views

Hello MOREAUCSULB,

 

I hope you are doing fine.

 

I will now close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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