new thread-ARC A770 16GB issue black screening stlll there

[mikewic]

after doing everthing recommended and even reinstalling the OS with a fresh untouched os except ms updates and latest core drivers, still getting the black screen. can happen anytime. last for liek 2-3 seconds then somes back. doesn't mater what is happenning. tested with WOT, youtube, dvd, web browsing, then installed office and tested with word and all same results. i can install my old 980GTX nvidia card and have zero issues. (running ms drivers not the nvidia ones jsut to be safe) but the ARC A770 has issues.

Intel, what can you do to fix this? it seems to be a timing issue in the cpu to memory addressing. this used to happen on your early versions on onboard cpu video back in the early 2000's.

happens on both monitors. i have lowered them to 80 HZ no fix.

log from suu from last thread.

[ACarmona_Intel]

 Hello Mikewic,

Thank you for posting in our communities.

I have some questions, just to clarify a few details about this issue:

1. When you say "black screen", do you mean the system turns on but there is no video at all? Or is it that you see a video display during the POST sequence and the black screen occurs once Windows loads?.
2. Is your GPU Intel-branded, or is it from a different vendor?
3. What is the make and model of your power supply? This is just to rule out an issue with power delivery to the GPU.

From the SSU you provided, I saw the integrated graphics are enabled as well. Have you tested by disabling the iGfx from the BIOS? (This is just in the odd scenario of a conflict between GPU switching.)

We look forward to your response!

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Mikewic,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Mikewic,

We are checking in with you on the black screen issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Mikewic,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician