overwatch 2 performance issues

[AsterCrash]

I'm having performance issues in Overwatch 2, some tearing and even crashes.

my settings are set to high default and i'm using intel xess in quality mode.

[VonM_Intel]

Hi AsterCrash,

Thank you for posting in our Community. Let’s work together to get this resolved. Since you’ve mentioned that you’re running on high default settings with Intel® XeSS set to quality mode, I’d like to gather a few more details to narrow down the root cause:

• Are you playing via Battle.net or Steam, and is the game updated to the latest patch?
• Are you using a single monitor or multiple monitors? If multiple, does the issue occur on all displays?
• Have you tried enabling V-Sync or setting a frame rate cap to see if this reduces tearing?
• When the game crashes, do you see any specific error messages or codes, or does it close abruptly?
• Do you notice similar issues (tearing, crashes, stuttering) in other games, or is this isolated to Overwatch 2?

Additionally, if you have done any other tests, please let me know the details so we don't cover the same ground twice.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[AsterCrash]

I'm playing on Steam.
Only on one monitor.
I've already capped the frame rate at my monitor, which is 144Hz.
I haven't noticed it since crashes don't happen very often.
Well, in that regard, there are some games where I've been experiencing a lot of stuttering, like Uncharted 4, Need for Speed ​​Heat, Deathloop, and Overwatch 2.

[VonM_Intel]

Hello AsterCrash,

Thank you for sharing the additional details about your setup and the games where you’ve noticed stuttering. We’ve received multiple reports from players experiencing similar behavior, such as significant stuttering, low FPS, and overall performance degradation in Overwatch 2. These issues have been observed in both DirectX 11 and DirectX 12, with some players noting slightly better stability on DX11. In some cases, FPS has dropped drastically after driver updates or since the release of the latest season update, even with graphics settings lowered. 

At this point, I’ll need to conduct additional research on this matter. Rest assured, I’ll provide an update in this thread once I have more information to share.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello AsterCrash,

Thank you for your patience. To help us isolate the issue further, could you please confirm the following details?

• Have you already performed a clean driver reinstallation using DDU (Display Driver Uninstaller)?
• Is Resizable BAR (ReBAR) enabled on your system?
• Does the issue occur throughout the game, including the main menu, or only in specific areas while playing?

Your answers will help us narrow down the root cause and proceed with the best next steps

Best regards,

Von M.

Intel Customer Support Technician