performance issue when streaming and playing

[AsterCrash]

Hi good evening

I'm having problems capturing streaming and playing at the same time capturing in 1080p and 30fps attached is the SSU and the capframex file

I have already disabled hardware acceleration, disabled the h264 codec and also disabled the option to show image preview in streaming.

[ArchieD_Intel]

Hi AsterCrash,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?

When did the issue start? Was it after a specific driver update or game patch?

Is the issue persisting when playing other games?

What are the troubleshooting steps that you tried so far?

Is the Resizable Bar enabled?

Have you used DDU to completely remove all residual drivers and installed a new one?

Have you tried adjusting the graphics settings?

Could you provide a screenshot of your in-game display and graphics settings?

Which gaming platform did you use to download the game?

Which steaming platform you're using?

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[AsterCrash]

1. Yes
2. No, since I got an ARC card not long ago, about 2 months ago.
3. Yes
4. DDU, driver update, and the previous solution of disabling hardware acceleration, disabling h264 codec, and disabling image preview.
5. Yes
6. Yes
7. Yes
8. Yes, send as attachment.
9. Steam
10. Discord

[ArchieD_Intel]

Hi AsterCrash,

Thank you for the update. I will investigate this, however, can you please confirm the following:

• Have you tried changing the power mode of your system?
• Are there any pending updates like windows?
• Are there any difference when hardware acceleration is turned on and off?

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[AsterCrash]

Hi, good evening

1. Yes
2. No
3. No

[ArchieD_Intel]

Hi AsterCrash,

Thank you for the update. I will investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi AsterCrash,

I'm currently investigating the matter to ensure a swift resolution. To assist in our investigation, could you please provide some additional information?

1. Are multiple games or applications affected, or is the issue isolated to just one?
2. Could you share the names of the games or applications that are experiencing performance issues?
3. Does the issue occur only while streaming, or does it happen even when you are not streaming?
4. Could you provide the game settings or app settings for the affected games or applications?

Your feedback is invaluable in helping us address the issue effectively. I appreciate your cooperation and patience as I work to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[AsterCrash]

No, I haven't tested them all because I have a lot, but I think they are all
a LOT OF GAMES
only during the broadcast,
as I said before, there are a lot

[ArchieD_Intel]

Hi AsterCrash,

Thank you for the feedback. To help you in resolving this issue, please provide at least one or two games and provide the information needed. I will try to replicate this issue that is why I am requesting these details.

I appreciate your cooperation and patience as I work to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[AsterCrash]

right is the last two games were

clair obscur expedition 33 and stellar blade

[ArchieD_Intel]

Hi AsterCrash,

Thank you for the update. I will be investigating this and will update you as soon as possible. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi AsterCrash,

I checked your SSU and saw that your current driver version is 32.0.101.6913. Please try to update to the latest driver 32.0.101.6972 and perform Clean Installation of Intel® Graphics Drivers in Windows*.

Additionally, please provide another CapframeX logs once you're done with the update.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi AsterCrash,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi AsterCrash,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician

[AsterCrash · Accepted solution]

good night 

After some tests that I did for some reason when disabling the GPU scheduling option via hardware and game optimization for windows, then I went to discord and activated hardware acceleration and acceleration via codec my game became much more stable I don't know the reason but I'm redoing it, attached is the file referring to the option my windows is in pt-br after all I don't speak English.