"Spider-Man: Miles Morales" or "Spider-Man Remastered" Runs At 1fps

[gaming_rat]

GPU Driver Version: 31.0.101.5522
Rebar Enabled, 4G Decoding Activated; Compatibility Support Module (CSM) Disabled

========

System Specifications:

CPU: Intel Core i3-10100
Motherboard: Gigabyte H410M S2H
RAM: 1x8GB, 2666MHz CL19 (Note: Experimented with 2x8GB configuration, no change observed)
GPU: Intel ARC A750

========

OS Information:

Edition: Windows 10
Version: 22H2
OS Build: 19045.4412

========

Issue Description:

While attempting to play "Spider-Man: Miles Morales" or "Spider-Man Remastered" from My Steam library, the games are running at 1fps. The cause of this issue is currently unknown.

========

Possible Causes:

Potential bug within the Intel ARC A750 software.
Game-related issue.
Observations:

========

(Similar games are running smoothly for others, indicating a specific problem with this setup.)

========

Troubleshooting Steps Taken:

1. Clean installation of Windows 10.

2. Utilized Display Driver Uninstaller (DDU) to uninstall and reinstall the GPU driver.

3. Reinstallation of the game.

[ShunMnzed]

hi Usef

Based on the troubleshooting steps you've taken, it seems you've covered some crucial areas to diagnose the problem. Given the steps you've already tried—such as a clean installation of Windows 10, using Display Driver Uninstaller (DDU) to reinstall the GPU driver, and reinstalling the game—it's unfortunate that the issue persists. Have you monitored the GPU's performance metrics, such as GPU utilization and temperatures, when running these games? Are there any unusual readings or spikes? What about the updates for your GPU? Have you checked for any updates or patches for the Intel ARC A750 software? Is there any specific configuration or setting within the software that might be impacting game performance?

Thanks,

Tyler

[gaming_rat]

Thank you for your answer

My arc drivers are up to date, and the cou utilization is always 100% and the GPU is always at 10%

i tried to make the games uses the arc a750 but it's the same

[AllStars]

Hi

It seems like the CPU is heavily utilized while the GPU isn't being fully utilized. Have you checked if there are any specific settings in the games or in your system's power management that might be limiting the GPU's performance? There is an article or links from intel that can actually fix the issue, please view this link: High CPU Usage but Low GPU Usage

...you can also check this links: How to Properly Balance Your Components & GPU Utilization