texture error in need for speed heat

[ozhao2000]

1. i have a intel b570 and every time from when i started using it to need for speed out of the box from micro center it kept putting a texture error and the ground texture would work. launch off EA and Steam and it works for every other game even nfs unbound.  im pretty sure its because of direct x though
2. 

[DeancR_Intel]

Hi ozhao2000,

Thank you for reaching out regarding the texture error you're experiencing with Need for Speed on your Intel B570. I understand how frustrating it can be when a game doesn't perform as expected, and I'm here to assist you in resolving this issue.

To help us diagnose the problem more effectively, could you please provide the following information:

• This log will give us detailed information about your system configuration and help us identify any potential issues. You can download the Intel System Support Utility (SSU) here. Please follow these instructions to generate and submit the SSU log:
  • Install and run the utility.
  • Click "Scan" to gather system information.
  • Once the scan is complete, click "Save" to export the results.
  • Attach the saved file in your response to this email.
• If you're not comfortable providing the SSU log, please share the following details:
  • Motherboard Model:
  • GPU Model:
  • CPU Model:
  • RAM Model:
  • PSU Model:
• Have you tried performing a clean install of the latest graphics driver? The latest driver version is 32.0.101.6913 (WHQL Certified), which you can download here. If a clean install does not resolve the issue, you may consider using the Intel Display Driver Uninstaller (DDU) here.
• Would you be interested in remote assistance to help resolve any remaining issues? If so, please let us know a convenient time for a phone call to further check and assist.
• When did the issue first occur? Was it present from the beginning, or did it start after a specific event or update?

Your cooperation is greatly appreciated, and I look forward to assisting you further.

Best regards, 

  

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi ozhao2000,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi ozhao2000,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician