7days to die VRAM issues B580

[JimyJamaica]

Hi,

I have the same Problems in 7days to die like others have in dayz

https://community.intel.com/t5/Intel-ARC-Graphics/Intel-Arc-B580-VRAM-Overflow-in-DayZ-VRAM-Leak/td-p/1694023

After 30min-60min the VRAM runs full and the FPS drops hard so i have to restart the game....

After i while it happens again... frustrating...

System: 

AMD R5 3600X

Asus B450

Sparkle Titan B580 OC

32GB RAM DDR4 

[Mike_Intel]

Hello JimyJamaica,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made in the system before the issue started?
3. What are the troubleshooting steps that you tried so far?
4. Let me also check, have you installed mods in this game?
5. Please send a screenshot of the Graphics settings of the game.
6. What is your game launcher.
7. Please help generate the SSU logs of your system for me to review the hardware and the installed drivers. Please refer to this link on how to generate the logs: How to get the Intel® System Support Utility Logs on Windows*
8. Please help capture CapframeX data of the issue. Kindly capture 3-5 minutes gameplay capturing the issue. Here are the steps on how to use CapframeX

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JimyJamaica]

1. Was it working fine before? -- >before what? with my old AMD Vega64 yes... with Intel B580 no
2. If yes, what was the last change made in the system before the issue started?
3. What are the troubleshooting steps that you tried so far? --> enable/disable fsr, change Quality settings
4. Let me also check, have you installed mods in this game? --> no mods stock version V2.3 (b9)
5. Please send a screenshot of the Graphics settings of the game. --> see attachment
6. What is your game launcher. --> Steam
7. Please help generate the SSU logs of your system for me to review the hardware and the installed drivers. Please refer to this link on how to generate the logs: How to get the Intel® System Support Utility Logs on Windows* -->see attachment
8. Please help capture CapframeX data of the issue. Kindly capture 3-5 minutes gameplay capturing the issue. Here are the steps on how to use CapframeX --> you wrote " Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration." there is no attachment in your post

rgds Sascha

[NagyAkos512]

Hi JimyJamaica!

I saw that you are using FSR upscaling option. Please try to turn that off, because FSR might cause the VRAM leak you described.

I'm just another Arc user trying to help.

Best wishes,

Ákos

[Mike_Intel]

Hello JimyJamaica,

Thank you for the update.

Based on your reply, let me just ask. Are you using AMD Vega64 on this system before and recently change the Graphics to Arc B580?

As for my recommendation, please try to install the latest driver using DDU method. Kindly refer to the link below for the steps and the link of the latest driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JimyJamaica]

Hi,

after upgrade to the ARC B580 i install a fresh Windows10

I still need OverlayEntryConfiguration_0.json  !

rgds

Sascha

[Mike_Intel]

Hello JimyJamaica,

Thank you for the update.

I am sorry, please check the attached file that you need.

And also. please try to perform re-install of the latest driver using DDU just to check.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello JimyJamaica,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello JimyJamaica,

I hope you are having a good day.

I am sending another follow up on the information that I requested regarding CapeFrameX data. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician