Detroit: Become Human is not supported by ARC B580. And CS2 issues

[onatcolak]

When I start the Detroit: Become Human, game is warning me about "your graphic card is not supported by Detroit: Become Human and game is likely crash etc." And when I playing the game, it's really crashed 3 times. Btw CS2 is not optimized very well at ARC B580. I'm getting average 200 fps in CS2 but Fps is gets stuck between 60-80 for no reason in the middle of the game. Could you look into these issues and solve these problems please?

[JeanetteC_Intel]

Hello onatcolak,

Thank you for posting in Intel Communities.

I see that you're experiencing problems with both Detroit: Become Human and CS2. To ensure we can address each issue thoroughly without any confusion, I recommend handling them separately. Please let me know which game you'd like to continue discussing in this thread and kindly create a new support ticket for the other game.

For the game you'd like to continue troubleshooting in this thread, please provide the following information so I can identify the appropriate solution:

1) Which gaming platform did you purchase/download the game from?

2) What graphics driver version are you currently using?

3) Please generate and share an Intel SSU report from your system.

4) What is the make and model of your power supply unit?

5) Tell us the steps to reproduce the issue.

6) Based on your specific problem type, please also include:

• For game crashes: Please generate and submit dump/log files,
• For performance issue: Please provide:
  • Your monitor/display specifications (make, model, and connection cables)
  • A detailed description of the performance problem (e.g., "FPS drops when entering specific areas or during certain actions")
  • Screenshots or detailed description of your in-game graphics settings (quality preset, resolution, ray tracing status, etc.)
  • CapFrameX capture data (.json files) demonstrating the issue - please capture at least 3 samples to establish a reliable performance baseline

I look forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support

[onatcolak]

I purchase these games from Steam.

I'm using Intel Arc B580 Version 32.0.101.8132 

My PSU is "Corsair CV550 550W 80+ Bronze PSU CP-9020210-EU"

My monitor is "MSI Optix G24C4 23,6" 144HZ 1ms" also "Display port 1.4 cable"

I attached a screenshot about Detroit Become Human error. The game crashed at least 3 times when I play but I don't have record about in game  

Also I don't have a screenshot or video about CS2 fps stuck problem because I can't get video record when I play

[JeanetteC_Intel]

Hello onatcolak,

Thank you for providing these helpful details. Since you've shared additional information specifically about Detroit: Become Human, let's concentrate on addressing this game within this current thread. For your CS2-related concerns, please create a separate thread so we can give each issue the focused attention it deserves.

Please proceed with clean installation of the latest graphics driver version 32.0.101.8136 using Display Driver Uninstaller (DDU) to Uninstall a Graphics Driver (Safe Mode).

If the problem continues, please use the steps outlined in the provided link to generate dump/log files. These files will assist us in conducting a more thorough investigation of the issue.

I am looking forward for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[onatcolak]

Hello JeanetteC,

Thank you for your patience and for guiding me through the troubleshooting process. I have completed a thorough analysis based on your previous instructions.

I cleaned my Intel driver with using DDU and uploaded to version 32.0.101.8136  .The issues persist: the Detroit: Become Human warning and occasional crashes also CS2 fps stuck in middle of the game. (I have done maybe 10 times for previous versions as well, especially when I had CS2 FPS stuck problems but nothing had change)

The most critical data for analysis has been found and is provided below:

1. Found Crash Log (Application Error 1000):

• I successfully located and exported a clear Application Error (Event ID 1000) log entry related to the game crash.

• The log shows the crash involved DetroitBecomeHuman.exe and the system file ntdll.dll, which strongly indicates a driver-level conflict with the game's execution

2. Provided Reports (Attached in ZIP file):

The following files are contained in a single ZIP archive, uploaded and accessible via the link below:

• DxDiag.txt (Full system and driver summary)

• Application Error.evtx with zip (The specific Detroit: Become Human crash log) 

• Resolved System Errors (.NET Runtime):

  • Btw during the log review, I found repeated .NET Runtime (Event ID 1023) errors which were preventing Intel's own support components (DSAArcDetect64.exe) from running correctly.

  • I have since manually installed the necessary .NET 8.0 and 9.0 Desktop/ASP.NET Runtimes (x64). These system errors are now resolved, ensuring my Intel support software is fully functional.

[JeanetteC_Intel]

Hello onatcolak,

Thank you for the detailed troubleshooting work and comprehensive analysis. Your structured approach is invaluable for our investigation.

The crash data you've provided is key to identifying the underlying driver issue. With problems persisting through multiple fresh installations, we need to perform an in-depth analysis.

I'll share updates as they become available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello onatcolak,

Please be advised that this issue is still being investigated and would need to gather the following details below:

1. Have you tried re-installing the game?
2. Please try installing the latest driver version Intel® Graphics Driver 32.0.101.8247 using DDU (in safe mode).

If the issue persists, please share the complete crash dump so I can check the issue further.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello onatcolak,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[onatcolak]

Hello JeanetteC, 

Sorry for late response, I cleaned my driver with DDU and installed l Intel Graphic driver 32.0.101.8247 

But I didn't re-install the game, I finished and delete but I'll re-install for try, I'll inform you about game performance and crash situation. 

Thank you so much for your interest and effort 

[JeanetteC_Intel]

Hello onatcolak,

Thank you for the update and for following the troubleshooting steps.

Please take your time testing the game performance and stability after the reinstallation. I'll be here to assist once you have the results.

Thank you for your patience and cooperation throughout this process.

Best regards,

JeanetteC.

Intel Customer Support Technician

[onatcolak]

Hello JeanetteC,  

I re-installed Detroit: Become Human and it still warns me when the game starts, I uploaded screenshot of the warning. I started to play and the game crushed at the beginning of episode 4 (It didn't happen there when I played it before). 

[JeanetteC_Intel]

Hello onatcolak,

Thank you for the update and for providing the screenshot of the warning message.

To proceed with the investigation, could you please share your latest SSU (System Support Utility) log file and new dump/log files? Once I have the SSU log file, I'll be able to conduct a comprehensive analysis and provide you with targeted troubleshooting steps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[onatcolak]

Hello JeanetteC,

Thanks for your reply.

I checked the folders under both %LOCALAPPDATA%\Quantic Dream and %USERPROFILE%\Documents\Quantic Dream, but Detroit: Become Human did not create any log files there.

But I found a Windows Error Reporting (WER) entry related to DetroitBecomeHuman.exe with the event name RADAR_PRE_LEAK_64. I have attached the corresponding .xml files from: C:\ProgramData\Microsoft\Windows\WER\Temp\

Also I added my SSU report

[onatcolak]

Hello JeanetteC, 

Sorry, I forgot to attach the Windows Event Viewer log my earlier reply.

I'm sending the .evtx crash log related to DetroitBecomeHuman.exe here.

[JeanetteC_Intel]

Hi onatcolak,

Thank you for the quick response and all the requested files. The logs you provided will help us investigate the issue thoroughly. I'll review everything and update you once the analysis is complete.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hi onatcolak,

This startup issue can only be addressed by the game developer, since the game’s detection system does not currently recognize the installed GPU. Users may need to wait for a future update in which the developer adds support for this hardware.

I want to let you know that 300 series platforms don't meet the minimum requirements for Intel Arc Graphics. You can check the Intel® Arc™ Graphics – Desktop Quick Start Guide for more details.

However, if your 300-series motherboard supports ReBAR, it should theoretically function correctly, though some compatibility issues may occur. In this case, please confirm that ReBAR is enabled and CSM is disabled in the BIOS, as this is an important requirement.

Here is the result of our simulation of the issue and we haven't experienced any game crashes so far:

 

Best regards,

JeanetteC.

Intel Customer Support Technician