No Man's Sky won't open.

[cabeswater]

Hello, my game won't open, just. Steam game. The open, show the white screeen, and close, no error dialogue.
I tried:
mpo; overlay steam; dx11, dx12, vulkan; delete files vulkan, delete config files; borderless, fullscreen; unstalling obs, unstalling visuals C++ 2003 from actual and reinstall this; steam 32 bits and 64 bits; verify integrity; windows audio service stop; the drivers latest.
I will send the SSU on this topic, for the devs
Config:
AMD Ryzen 5 8500g Asus TUF GAMING B650M-E WIFI 32gb of ram (2x16) 5200MHz, XPG Lancer MSI Mag A750GL Power Supply Intel Arc B580 Asrock Steel Legend. SSD 1TB  Adata legend.

[StanleyB_Intel]

Hello cabeswater,

Thank you for contacting the Intel Community Forum and providing the necessary information regarding your concern.. I understand you are having issues opening No Man Sky from your Steam client. For us to know more, please provide the following details:

• What's your current No Man Sky version?
• Can you share a screenshot and video footage of the issue?
• I want to confirm if you've already performed a complete driver cleanup using Display Driver Uninstaller (DDU) and subsequently installed the newest driver version? See instructions here.
• If possible, kindly provide us a complete crash dump. Please see this link: Generate a kernel or complete crash dump - Windows Client | Microsoft Learn

If you have any questions, please let us know.

Best regards,

Stanley B.

Intel Customer Support Technician

[cabeswater]

Hi, sorry for the delay. Yes, I use DDU. I also tested with the 8333 driver and the game works fine with that driver. I'm sending you my event viewer file; I'll send it as text, translated into English to help you. I can't promise to provide the dump file, but I'll try. If you could give me a step-by-step guide, that would be helpful; the website is a bit confusing.

Event Viewer:

Faulting application name: NMS.exe, version: 30693.0.0.0, timestamp: 0x69a03463
Faulting module name: unknown, version: 0.0.0.0, timestamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process ID: 0x445C
Faulting application start time: 0x1DCC54E17EF4B96
Faulting application path: C:\program files (x86)\steam\steamapps\common\No Man's Sky\Binaries\NMS.exe
Faulting module path: unknown
Report ID: 6d67623c-8ade-43c1-be64-91285fff9222
Full name of the faulty package:
Application ID related to the faulty package:

[cabeswater]

I'm using the latest driver, 8626.

[StanleyB_Intel]

Hello cabeswater,

Thank you for providing all the requested information. I have documented these details and will now begin an investigation into this matter. You can expect an update from me as soon as I have more information available.

Best regards,

Stanley B.

Intel Customer Support Technician

[StanleyB_Intel]

Hello cabeswater,

The graphics driver you used was tested in our simulation and we were able to run the game normally without encountering any issues. To help us further isolate the root cause of your problem, could you please provide the following information:

• Which GPU were you using when playing No Man's Sky. Radeon 740M or B580 Graphics?
• As of now, 32.0.101.8626 is the current driver version for your B580 Graphics. Have you tried updating your graphics driver to 32.0.101.8629? Please see this link.
• Could you please generate and provide the complete Event Viewer logs by following the detailed instructions in this guide. 

If you have any questions, please let us know.

Best regards,

Stanley B.

Intel Customer Support Technician

[cabeswater]

Hello StanleyB,

I updated to 8629, even though I'm somewhat against it because there are no changes in the patch notes, but it doesn't hurt to try. It didn't change. I'm sending you the dump files; I opened No Man's Sky a few times, so I'll be sending you at least one dump file, just in case something changes between them. I analyzed them in windbg, and I saw that igxe2hpgicd64.dll was causing some kind of problem.
I was a bit surprised when you said you couldn't reproduce the error. Could it be some Intel graphics software configuration?

Regarding the GPU, it's running Intel ARC, but my GPU cable is connected to the motherboard's HDMI to use the iGPU (yes, it's on purpose; I use it a lot, and I even have some problems involving it, which I opened a ticket for a while ago but haven't received any answers for a while either).
I could even try turning it off to see if there's a conflict, but to be honest, I highly doubt it; I don't see any conflict issues with the iGPU. I haven't tested that yet, but when I do, I'll let you know soon.

Good luck, Stanley! Please keep me informed.

https://drive.google.com/drive/folders/1Sk3GhZyHqxYK1pd6lyzjuiyimBaOT7WZ?usp=sharing
(the archive is 3gb)

[StanleyB_Intel]

Hello cabeswater,

No problem at all, and I truly appreciate your cooperation throughout this process. I'll keep pushing forward with the investigation on my end and will make sure to update you as soon as I have new information available.

Best regards,

Stanley B.

Intel Customer Support Technician

[StanleyB_Intel]

Hello cabeswater,

Thank you for patiently waiting. Upon review, your OS build appears to be outdated. Would you be able to update to the most recent build and conduct testing with the affected game?

If the problem continues after the update, kindly send us a new SSU file for additional analysis.

Best regards,

Stanley B.

Intel Customer Support Technician

[cabeswater]

hello
The SSU is old; I had already tested it with an updated Windows.

[cabeswater]

Hi, the 8724 driver managed to get No Man's Sky working again, I tested it here. However, the driver is extremely broken; my voltage is stuck at 0.87V and the card frequency doesn't go above 1800MHz. I reverted the driver and the game stopped working, but my voltage and frequency returned to normal. I would even say that we have the problem solved, but I prefer to wait for the next driver and see if the game continues to work, and fix this problem I mentioned. Then we can confirm.

[StanleyB_Intel]

Hello cabeswater,

I appreciate your status report regarding system and game performance following installation of graphics driver version 32.0.101.8724.

I want to dig deeper into this on our side so we can get these issues sorted out for you. Could you please provide us with a new SSU file and updated complete Event Viewer logs?

I look forward to hearing from you. 

Best regards,

Stanley B.

Intel Customer Support Technician

[cabeswater]

hello, i install the new driver 8725. The game open, but the gpu frequency still locked on 1800MHz, i do the dump and event visualizer, and one photo of my present moon

   

[cabeswater]

the driver is 8735, not 8725

[StanleyB_Intel]

Hello cabeswater,

I appreciate you letting me know that the No Man's Sky boot issue was resolved after updating the graphics driver.

Regarding your additional concern, please be aware that our policy allows us to address only one issue per support thread. Please open a new support ticket so we can properly assist you as this thread will no longer be monitored.

Best regards,

Stanley B.

Intel Customer Support Technician