No audio coming through headset

[Powersrg]

Just bought myself a ASRock challenger b580 and i cant get any audio to go through my headset, I made sure all the drivers were properly updated and made sure rebar was eneable but no matter what i try i cant get any audio to pass through my headset through usb or Bluetooth but i can get audio through my monitor, can anyone tell me what im doing wrong

[IntelSupport]

Hello Powersrg,

 Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

1. Is your headset showing up in the list of audio devices, and if so, is it set as the default device?
2. May I know which connection you are using for your headset wired, Bluetooth, etc.?
3. In Device Manager Are there any warning symbols or error codes?
4. Did you perform a clean driver installation using Display Driver Uninstaller (DDU) when updating to version 32.0.101.8801?
5. What are the troubleshooting steps that you tried so far?

Best Regards,

Kenneth R.

Intel Customer Support Technician

[Jay_Intel]

Hi Powersrg, 

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

If you have any questions, please let us know. Thank you. 

Best regards, 

Louie Jay J. 

Intel Customer Support Technician 

[IntelSupport]

Hello Powersrg,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Kenneth R.

Intel Customer Support Technician