RoadCraft

[Azrealnova]

Nothing help also  driver downgrerat not help every time crash after start game i try all what pepeol talk but nothing helps Start driver frist way point crash 

[Azrealnova]

And btw the Automatic driverupdater no even more work you can the setup not start  Windows 11

[Gabriela_Intel]

Sorry for the super late reply @Azrealnova. If you have a different issue than what was originally reported here, please create a new thread so we can assist you.

Thanks!

Gabriela E.

Graphics Support Engineer

[Kazhual]

My game will not stay running with any driver newer than 32.0.101.8247 on my B580.

Would be wonderful if Intel could work w/ Saber and or Focus to fix their game and better optimize it for Arc Graphics and only12 GB RAM.

[Tharun_Intel]

Hello Azrealnova,

I hope this message finds you well! First and foremost, thank you so much for taking the time to post your query on the Intel Community forum. Your engagement helps us build a stronger, more knowledgeable community, and we truly appreciate your trust in reaching out to us.

I'm excited to help you resolve your graphics concern, and I believe we have just the solution you need! Based on your query, I'd like to guide you through a clean installation of your graphics drivers using DDU (Display Driver Uninstaller) – this powerful method often works wonders in resolving stubborn graphics issues.

Here's your step-by-step roadmap to success:

Phase 1: Preparation

1. Disconnect from the internet temporarily to prevent Windows from auto-installing drivers

Phase 2: The Clean Slate Process

1. Click "Clean and Restart" – DDU will work its magic and restart your system

Phase 3: Fresh Installation

1. Reconnect to the internet and enjoy your optimized graphics performance!

For a more detailed walkthrough with visual guides, I've included this comprehensive resource: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

This process has helped countless community members achieve smooth, stable graphics performance, and I'm confident it will work brilliantly for you too!

Should you encounter any bumps along the way or have questions during the process, please don't hesitate to reach back out. We're here to support you every step of the journey, and your success is our priority.

Thank you once again for being such a valuable part of our Intel community. Here's to getting your system running at its absolute best!

Tharun

Intel Customer Support Technician.

[Kazhual]

DDU and the newest driver did not work for me.  Only the old version of the driver works (8247) as mentioned.  I updated recently and rolled back again same story.

[Azrealnova]

Hey i did what you say  but Intel Driver and Support Assiten still not work i can´t install it  there is no error i cant see no idea why its not work what you need for i send to you and the game still crash same tings

[CM_Intel]

Hello Azrealnova,

Thank you for your response. I understand your concern. We appreciate your efforts in trying the troubleshooting so far.

To help us investigate this further, could you please share the following details:

• Share an SSU (System Support Utility) report so we can review your system configuration in detail? 

You can download the SSU tool using the link below.

How to get the Intel® System Support Utility Logs on Windows*

While generating the report, please ensure that the “Networking” option is unchecked.

• Share a short video showing the game crash or the behavior you are experiencing?
• When you attempt to install the Intel® Driver & Support Assistant (IDSA), could you confirm what happens?. If not already done, could you also try uninstalling and reinstalling IDSA and then checking again for available driver updates?
• Please let us know if you are using the latest Intel graphics driver. If not, kindly install it and share your observations post‑installation.
• Confirm whether your system BIOS is updated to the latest version available from the system or motherboard manufacturer?

Once we receive these details, we will review them and proceed with the next steps to assist you further.

If you have any questions while gathering this information or need help with any of the steps, please feel free to let us know—we’ll be happy to assist.

Thank you for your time and cooperation. We look forward to your response.

Best regards,

CM

Intel Customer Support Technician

[Azrealnova]

Here i make SSU

[AbsoluteUnit]

Same issue here with the latest 8626 driver. I went back to 8136 for it to work. I have not changed any settings whatsoever when trying to play with 8626 driver. Like I said, 8136 works completely fine, but I don't want to be stuck with these drivers as I want optimisation, MFG etc for other games.

Posting SSU below.

[Tharun_Intel]

Hello Azrealnova,

I hope this email finds you well.

I regret to inform you that the issue persists despite performing a clean installation using DDU (Display Driver Uninstaller). I understand how frustrating this must be for you.

We are committed to resolving this matter and would like to request some additional time to work on finding an optimal solution for your case. We are actively investigating alternative approaches to address this issue.

In the meantime, if you have any questions or concerns, please don't hesitate to write back to us. We are here to assist you throughout this process.

Thank you for your patience and understanding as we work to resolve this matter.

Tharun

Intel Customer Support Technician

[Azrealnova]

Hey thanks for the answer  i have a other question too , the intel driver support - assist  (Intel® DSA) still aslo not work you can no install it i have realy try all is this the same problem ?