Screen tearing in games and applications.

[berkyxng]

"I am using an Intel Arc A750 graphics card and an ASUS VG249QL3A 180Hz monitor. I performed a clean driver uninstallation using DDU and reinstalled the latest drivers, but the screen tearing in games and applications persists. I noticed something today: the tearing doesn't occur in game menus, but it happens while moving around in-game or navigating maps. I've experienced this same issue in every game I play and I want to fix it. I don't think this is a hardware problem. Initially, I thought it was a conflict with the monitor's refresh rate, but despite trying various settings, the issue remains. I would like to resolve my problem here. Have a good day." 

@intel @IntelSupport

[IntelSupport]

Hello berkyxng,

Thank you for contacting the Intel Community Forum. To help us investigate your issue further, please provide the following details:

1. Could you please confirm the make and model and wattage of your power supply unit (PSU)?
2. Which games are you experiencing the screen tearing in?
3. When did the issue start occurring? Have there been any recent changes to your system, such as driver updates, Windows updates, new games, or changes to display settings?
4. Have you tried using a different monitor to check if the issue still happens?
5. Can you confirm the exact graphics driver version currently installed?
6. Have you tried installing the latest Intel driver version, which is 32.0.101.8737?
7. Could you confirm if your Intel Arc A750 is Intel-branded card, or is it a third-party model (such as from ASUS, Gigabyte, etc.)?
8. Are you using DisplayPort or HDMI? Also, could you let me know the version of the cable you are using?
9. In Windows Display Settings, is the refresh rate explicitly set to 180Hz, or something lower?
10. Is FreeSync/Adaptive Sync enabled? If you enable/disable it does tearing disappear or change at all?
11. Does the issue persist if you reduce refresh rate to 144Hz, 120Hz or lower?
12. Please run the Intel System Support Utility (SSU) and attach the report for system diagnostics:

• Download link: Intel SSU Tool
• After downloading, open the tool, run a scan (leave default options), click Next, then save the results as a .txt file, and attach it in your reply.
  • Please note: While generating the SSU report, kindly uncheck the “Networking” option.

If you have any questions, please let us know. Thank you.

Best Regards,

Kenneth R.

Intel Customer Support Technician