Star Citizen Vulkan Crash

[TheRiddler]

Hello there,

I am opening a new topic in regards ton this topic which has been closed by the moderators: https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Star-Citizen-Vulkan-Crash/m-p/1731601/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE1KT0ZCMVQ0UTVUQzQ4fDE3MzE2MDF8U1VCU0NSSVBUSU9OU3xoSw#M32121

Driver installed:
(Date: November 26, 2025

Driver Version: 32.0.101.8331 

Game: Star Citizen 4.5 LIVE

Issue: Starting the game results in fragmented display of the main menu and crash to desktop shortly thereafter

Steps: Start the Game

Specs:

AMD Ryzen 5 5600
Intel Arc A750 8GB 
32GB DDR4 ECC

Windows 11 and Star Citizen are installed on a 500GB SSD NVME drive.
Error displayed in Star Citizen game.log file:

-- GPU CRASH
<2025-12-27T14:33:20.020Z>
GPU crash message: GPU Crash Vulkan ( async Intel - Device Lost - RenderPass [FRAME\Fixed Pipeline] - Consider enabling r_vulkanCPUValidation or r_RenderGraph_ImmediateMode and r_enable_full_gpu_sync = 2. Check gpu_error.log for additional information.

[Mike_Intel]

Hello TheRiddler,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made before the issue started?
3. What are the troubleshooting steps that you tried so far?
4. For me to review the hardware and the installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRiddler]

Hello Michael,

1. It was working before, although on a different Windows Installation. I did a new Windows Installation on a new SSD. Also, the LIVE Game version before was 4.4 so it might have something to do with that as well.
2. Last change: Game Update as well as new Windows install.
3. I tried reverting to an older driver version which was provided by Intel. I also tried changing the Game Engine to DX11 but it still doesn't work. I also tried verifying the Game files.
4. I attached the SSU

[JakeRummel]

This issue is confirmed and is being tracked here: https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/1301

[Mike_Intel]

Hello TheRiddler,

Thank you for the quick response.

For me to also check this issue in our lab, let me gather additional information.

1. What is your game launcher?
2. Can you share a screenshot of the game's Graphics settings?
3. Please help generate the crash log. Please follow the steps in the link below:

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

@JakeRummel

Thank you for sharing the thread.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRiddler]

Hey Mike,

Game Launcher: RSI Launcher 

Screenshot: https://private-user-images.githubusercontent.com/5918548/528679863-a8a66e11-46ee-4701-9a5c-b03ac572809c.png?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJnaXRodWIuY29tIiwiYXVkIjoicmF3LmdpdGh1YnVzZXJjb250ZW50LmNvbSIsImtleSI6ImtleTUiLCJleHAiOjE3Njc3MjkxNDcsIm5iZiI6MTc2NzcyODg0NywicGF0aCI6Ii81OTE4NTQ4LzUyODY3OTg2My1hOGE2NmUxMS00NmVlLTQ3MDEtOWE1...

Crash Log: Will provide it later...

[Mike_Intel]

Hello TheRiddler,

Thank you for the quick response.

I will wait for the logs for me to further check this issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRiddler]

Hello Mike,

I am having a hard time uploading the requested files. One of them has 150 Megabytes. The forum has a maxmum file size of 23 MB. Please advise.

Best

[Mike_Intel]

Hello TheRiddler,

Thank you for letting me know.

Can you try to upload it in any website or drive and share the link. If you are not comfortable providing the link here, you can send it to me via direct message.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRiddler]

Hello, 

there you go: https://drive.google.com/drive/folders/10di7YTlZoqr4CTLj8Z_Goh2GjJPOaNbR?usp=sharing

[RandyT_Intel]

Hello TheRiddler,

I am reaching out on behalf of my colleague, Michael. Based on the referenced article, this issue is not observed when using game update 4.1.0‑live.9650658 together with the latest graphics driver. Please ensure that your game is fully up to date.

If the issue persists, the only available workaround at this time is to temporarily wait for upcoming updates. I have also double-checked and confirmed that this issue is still under investigation. There is currently no estimated time of resolution; however, we will provide an update as soon as more information becomes available.

In the meantime, you may check back periodically and watch for updates in the article referenced above.

Best regards,

Randy T.

Intel Customer Support Technician

[TheRiddler]

Hello Randy,

I am using Version 4.5 which is the newest Version right now. Please refer to the official RSI Patch Notes:

https://robertsspaceindustries.com/en/patch-notes

Best

[Mike_Intel]

Hello TheRiddler,

Thank you for the quick update.

By the way, let me check. Have you tried using version 4.1.0‑live.9650658? How was your gameplay?

Since there is a version that is stable, have you also checked this with the game developer?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRiddler]

Hello,

Star Citizen is an MMORPG, there is no way to revert to previous versions. Using the LIVE Version that is provided by RSI Launcher is mandatory. Only beta versions are available through the PTU 

Best

[Mike_Intel]

Hello TheRiddler,

Thank you for the quick update.

I understand, however please also take into consideration that the issue was triggered by the game update.

Meaning the update that they launched may have some bugs. That is why I am asking if you already tried to contact the game developer if they may release a new update soon to fix the issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRiddler]

There has already been created an issue at the official RSI issue council. I contributed my problem description as well as my system information. You can find the issue here: https://issue-council.robertsspaceindustries.com/projects/STAR-CITIZEN/issues/STARC-193067#contribution:9a1324be-f257-454c-acf7-18c08dd27efe

[Mike_Intel]

Hello TheRiddler,

Thank you for the quick update.

That is good to hear. Please continue coordinating with them and hope that they will release another update soon.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello TheRiddler,

I hope this message finds you well. 

I am just making a follow up to check if you are now discussing this issue with the game developer.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRiddler]

The problem still persists. As far as I understand it, this is a shared responsibility for the developer as well as Intel as the manufacturer of this driver. Am I wrong? Everything seems to work fine with NViDIA as well as ATI GPUs...

If Intel just wants to make the game developer responsible I am not sure If I as player want to keep my Intel GPU. 

[Mike_Intel]

Hello TheRiddler,

Thank you for the update.

I understand where you are coming from however let's analyze that the issue was triggered after an update and there is also a stable version.

That means Intel already provided a good working driver for this game.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[johndrellwolf]

I find this result odd as the project in question has worked with Intel in the past.  Please note that the "stable" version is constantly changing and that Intel Arc GPUs are the only ones affected by this bug.  I, myself have been trying to generate logs to upload but it seems that the crash is not being put in the log.  I have also made attempts to use this under linux with the same results.  

Claiming that it was triggered after an update is also not correct.  This issue has come and gone a few times with only the most recent incarnation being to the point of game-breaking. 

I do not believe this is a bug caused by Intel drivers but...  it does seem to be on Intel to resolve this issue.  Star Citizen is even a project that Intel collaborated with in the past.  I love my 900P drive and the Sabre Raven that it came with. 

It is disheartening that Intel seems to be trying to get into the gaming graphics space and yet seems to not know how an MMO works.

Thank you for reading this and now it is time to put my old GTX 1080 back into my system so I can play Star Citizen again.