Star Citizen Vulkan Crash

[TheRiddler]

Hello there,

I am opening a new topic in regards ton this topic which has been closed by the moderators: https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Star-Citizen-Vulkan-Crash/m-p/1731601/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE1KT0ZCMVQ0UTVUQzQ4fDE3MzE2MDF8U1VCU0NSSVBUSU9OU3xoSw#M32121

Driver installed:
(Date: November 26, 2025

Driver Version: 32.0.101.8331 

Game: Star Citizen 4.5 LIVE

Issue: Starting the game results in fragmented display of the main menu and crash to desktop shortly thereafter

Steps: Start the Game

Specs:

AMD Ryzen 5 5600
Intel Arc A750 8GB 
32GB DDR4 ECC

Windows 11 and Star Citizen are installed on a 500GB SSD NVME drive.
Error displayed in Star Citizen game.log file:

-- GPU CRASH
<2025-12-27T14:33:20.020Z>
GPU crash message: GPU Crash Vulkan ( async Intel - Device Lost - RenderPass [FRAME\Fixed Pipeline] - Consider enabling r_vulkanCPUValidation or r_RenderGraph_ImmediateMode and r_enable_full_gpu_sync = 2. Check gpu_error.log for additional information.

[Mike_Intel]

Hello TheRiddler,

I hope you are having a good day.

I am just checking if you already tried to check this issue with the game developer.

You can also share the update to me so that I can also check this further with our Engineers.

If you have questions, please let us know. Thank you.

@johndrellwolf

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[johndrellwolf]

My reason for adding onto this thread is that this is the same issue for the OP as Myself and many other users are experiencing.  Instead of dividing the support amongst multiple threads, it would make more sense to me to help build on the established ticket here.

Please note that CIG is aware of this issue and there are support threads on their issue tracker too.  Just trying to make sure all parties are informed of the issue.

[Mike_Intel]

Hello TheRiddler,

I hope you this message finds you well.

I just want to update you that Intel is actively working on this issue however, upon checking your SSU log, the BIOS is currently outdated.

Please update the BIOS to update to version F20. Once done, perform DDU and install the latest driver 32.0.101.8425/32.0.101.8362 (WHQL Certified).

Here is the link on how to perform DDU.

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

If you have questions, please let us know. Thank you.

@johndrellwolf

I am really sorry; we can only support one issue and one customer per thread due to system limitations and also to avoid any confusion since difference customer has different system configuration.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello TheRiddler,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[TheRiddler]

Hey Michael,

I have solved the Problem. Please Close This thread.

Best

[Mike_Intel]

Hello TheRiddler,

Thank you for the update and I am glad to hear that you were able to fix the issue.

Since the issue is now solved, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician