When playing Wuthering Waves, there is an abnormal frame rate.

[YuezhengLing]

Although the usage rate of the B580 graphics card is close to 100%, the frame rate is abnormally low—even the 1% low frame rate is only in single digits,and the graphics card power consumption is also relatively low.Restarting the computer or re-entering the game fails to resolve this issue.

[JedG_Intel]

Hello YuezhengLing,

Thank you for posting on Intel Community Forum.

To address the issue effectively, kindly share the information below.

1. Is the issue isolated to Wuthering waves?

2. How did you install Wuthering Waves? (Official launcher, Steam, Epic Games Store)

3. Was the game functioning correctly before?

4. Does the issue occur everywhere or in specific areas?

5. Are there specific actions that trigger frame drops?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[YuezhengLing]

Thank you for your reply.

1.So far, this issue has only been observed when playing Wuthering Waves.

2. both official launcher and WeGame.

3.Yes, it was working perfectly fine before.

4.Everywhere.

5.No specific actions stand out – frame drops start right after launching the game.

I have reinstalled the graphics card driver（32.0.101.8247）, and the frame drop issue has now been resolved.

[YuezhengLing]

Thank you for your reply.

1.So far, this issue has only been observed when playing Wuthering Waves.

2. both official launcher and WeGame.

3.Yes, it was working perfectly fine before.

4.Everywhere.

5.No specific actions stand out – frame drops start right after launching the game.

I have reinstalled the graphics card driver（32.0.101.8247）, and the frame drop issue has now been resolved.

[JedG_Intel]

Hello YuezhengLing,

Thank you for providing all the details. Could you please confirm if this resolution meets your expectations? I’m asking because we also have the latest driver version available: 32.0.101.8250. If the issue happens with the latest driver version, kindly inform me.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[YuezhengLing]

In reality, the frame rate abnormality first arose one to two months ago. Unfortunately, I have no memory of the driver version in use back then, but updating the driver did fix the issue afterward. This time around, the problem occurred precisely when I was using the latest driver, which led me to opt for a driver rollback. That said, I suspect the root cause isn’t limited to the driver. The key point is that I was able to run games normally with the latest driver prior to the frame drops, and the anomaly occurred abruptly just a single day later without any modifications to either the hardware or the software.

[JedG_Intel]

Hello YuezhengLing,

Thank you for taking the time to explain the issue in detail. I want to make sure we address any potential problems thoroughly. To help me reproduce the issue and assist you better, could you please provide the following information?

• CapFrame data (Please ensure that you play the game for at least 3 minutes)
• Screenshot of the exact game settings.

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[YuezhengLing]

Unfortunately, the frame drop issue has occurred again, but this time it only happens in The Black Shores area of Wuthering Waves. After multiple attempts, I found that enabling game recording has a chance to restore the frame rate to normal. Since the recorded video file is too large, I have uploaded it to YouTube. Here is the video link: https://youtu.be/YkfyBqjnzOM. I hope you can take a look at it.

[JedG_Intel]

Hello YuezhengLing,

Thank you for continuing to explore and look into possible workarounds. I tried accessing the video you shared, but it appears to be set to private. Could you kindly make it public so I can review it? I’d also like to follow up regarding the CapFrame data when you have a chance.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[YuezhengLing]

The video’s now public—sorry I didn’t get that sorted earlier. Additionally, I have also attached the CapFrameX data.

[JedG_Intel]

Hello YuezhengLing,

I’ve reviewed the video you shared and can clearly see the frame rate issue you mentioned. Thank you for taking the time to provide that, it’s very helpful. I’ll work on reproducing the issue in our test lab and will keep you updated on the results as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello YuezhengLing,

I am reaching out to recommend updating the system BIOS to the latest version, B5.6G, as this may help improve stability and compatibility. Additionally, could you please confirm whether Resizable BAR (ReBar) is currently enabled on your system?

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[YuezhengLing]

I have successfully updated the system BIOS to the latest release (version B5.6G), but the abnormal frame rate issue has not been resolved. Resizable BAR is already enabled on my system.

[jaxon-reed]

It sounds like your B580 is hitting a false 100% usage rather than actually being fully loaded, which is why the FPS and even the 1% lows are extremely poor and the power consumption stays unusually low. This usually points to a driver problem, system bottleneck, or power limit behavior rather than real GPU workload. I’d recommend checking whether the GPU or CPU is thermal throttling, because overheating can force the system to drop performance sharply. It’s also worth doing a clean driver reinstall using DDU, since corrupted drivers often cause this “high usage, low performance” pattern. Make sure your Windows and GPU power settings aren’t stuck on a power saving mode as well. Background tasks or overlays can also trigger false 100% readings, so monitoring active processes helps. If possible, test another game or benchmark to see whether the issue is global or just tied to one title. If clocks, temperatures, and power stay low across multiple games, then it’s almost certainly a driver or throttling issue.

[JedG_Intel]

Hello YuezhengLing,

Thank you for trying it out. We'll continue to troubleshoot the issue and I'll give you another update once it's available.

Best regards

Jed G.

Intel Customer Support Technician

[ArchieD_Intel]

Hello YuezhengLing,

I tested the game using our equipment and saw the same issue that you're reporting. Please be informed that we're actively working on this and will be updating you as soon as possible. Thank you for your cooperation and understanding.

Best regards

Archie D.

Intel Customer Support Engineer