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Beginner

Polycom SIP call video freeze

OS: CentOS 7.2;  MCU: 3.2; Polycom: HDX 8000 and RealPresence Group 550

No Gateway: 1) Polycom calls MCU via SIP account; 2) Both ends see and hear other other; 3) The polycom's video input always freezes after 1 second; 4) Both sides Audios always work, webrtc client's video input always work. 

With Gateway: Same as above.

SIP calls with jitsi  is OK.

Please see attached for Logs.

Best Regards,

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5 Replies
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Employee

We just got one PolyCom

We just got one PolyCom HDX7000 on hand, will start the investigation together with your log after PRC national holiday week. Thanks for your patience.

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Beginner

Hi Lei,

Hi Lei,

Thank you for looking into it. The SIP server we used is sip2sip.info.

Happy National Holiday!

Larry

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Employee

Hi, Larry

Hi, Larry

We got HDX7000 video stream work well with basic VGA resolution. Can you share your detailed environment setting?

Best wishes,

Zhai Lei

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Beginner

Hi Lei,

Hi Lei,

We use VGA as well. We will set up a server so that your team can try.

With thanks,

Larry

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Employee

Thanks Larry.

Thanks Larry.

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