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Beginner
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Polycom SIP call video freeze

OS: CentOS 7.2;  MCU: 3.2; Polycom: HDX 8000 and RealPresence Group 550

No Gateway: 1) Polycom calls MCU via SIP account; 2) Both ends see and hear other other; 3) The polycom's video input always freezes after 1 second; 4) Both sides Audios always work, webrtc client's video input always work. 

With Gateway: Same as above.

SIP calls with jitsi  is OK.

Please see attached for Logs.

Best Regards,

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5 Replies
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Employee
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We just got one PolyCom HDX7000 on hand, will start the investigation together with your log after PRC national holiday week. Thanks for your patience.

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Beginner
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Hi Lei,

Thank you for looking into it. The SIP server we used is sip2sip.info.

Happy National Holiday!

Larry

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Employee
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Hi, Larry

We got HDX7000 video stream work well with basic VGA resolution. Can you share your detailed environment setting?

Best wishes,

Zhai Lei

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Beginner
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Hi Lei,

We use VGA as well. We will set up a server so that your team can try.

With thanks,

Larry

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Employee
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Thanks Larry.

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