Cannot access any DevCloud Edge AI resources

[redbaron]

Hello,

I'm taking the Intel Edge AI certification online training, but am unable to access any DevCloud for the Edge resources. Here's what I did.

Step 1: Watched the video lesson.

https://learning.intel.com/Developer/learn/learning-plans/285/edge-ai-certification-getting-started-with-edge-ai-learning-plan-2023/courses/923/intel-devcloud-for-the-edge/lessons/1750/intel-devcloud-for-the-edge

Step 2: Logged into my DevCloud account and saw this page (see attached screenshot named Step 2) which has 3 Get Started links.

https://www.intel.com/content/www/us/en/developer/tools/devcloud/edge/overview.html

Step 3: Clicked Get Started link for the Run Generative AI, Large Language Models, and Edge Solutions on OpenVINO™ Notebooks

I get a 500 error (see attached screenshot named Step 3).

Step 4: Clicked Get Started link for the Bare Metal Development. 

I was prompted to sign in again, though I'm already signed in (see attached screenshot Step 4a). I clicked Click Her to Sign In button. I get a 500 error (see screenshot Step 4b).

Step 5: Clicked Get Started link for Deep Learning Workbench. 

I see a page titled Deep Learning Model Explorer & Workbench, with a Log In to DLWorkbench button. (see attached screenshot named Step 5a). When I clicked it, I get a 500 error (see attached screenshot named Step 5b).

So I'm unable to access any notebooks or workbench resources. Please help since I cannot take the quiz without trying the tutorials or examples.

Thanks!

[Zulkifli_Intel]

Hi redbaron,

Thank you for reaching out.

To troubleshoot this issue, we kindly request that you follow these steps:

• Clear cache and cookies.
• Try incognito mode.
• Try different browsers

Regards,

Zul

[redbaron]

Tried all those techniques, same result. 

Could you please confirm you (and other users) are able to access the notebooks endpoint below? I get a server side error (500) so it must be affecting anyone trying to connect to the edge notebook endpoint.

https://notebooks.one-edge.intel.com/hub/acs

[Zulkifli_Intel]

Hi redbaron,

I can access all of these three Get Started pages.

Run Generative AI, Large Language Models, and Edge Solutions on OpenVINO™ Notebooks

Bare Metal Development

Deep Learning Workbench

I'll check this issue with the dev team and get back to you.

Regards,

Zul

[smithjohns]

its very simple 

[Zulkifli_Intel]

Hi redbaron,

Please try and see if you're able to access Intel Developer Cloud for the Edge using the following link:

https://notebooks.edge.devcloud.intel.com/hub/login?next=/lab&RefURL=/content/www/us/en/developer/tools/devcloud/edge/build/overview.html

Regards,

Zul

[redbaron]

Unfortunately, same error. I'll try on a different machine and get back to you.

[redbaron]

Update: Tried on a different Mac, still face the same problem. If no other user has reported this problem, it likely has to do with my account setup. I'm enrolled in the MLOps Professional Course as well, but that should not cause this error, I think.

[Zulkifli_Intel]

Hi redbaron,

Thank you for the detail. We are investigating this issue and get back to you soon.

Regards,

Zul

[Zulkifli_Intel]

Hi redbaron,

Thank you for your patience.  Based on our investigation, it looks like your account was not fully created, your home directory is missing.

Can you open this link in an incognito browser and log in with your Intel account? 

https://notebooks.one-edge.intel.com/

Regards,

Zul

[redbaron]

I still get the same 500 Internal Error in Incognito mode.

[Zulkifli_Intel]

Hi redbaron,

We have created the account manually, can you help to check if it resolved the issue? If the error persists please provide a screenshot including the URL.

Regards,

Zul

[srinivasara]

Hi @Zulkifli_Intel @Sarven_Intel 

I am getting the same error - 500 internal Server error while accessing Intel DevCloud for the Edge from

The following hands on lab is a deeper dive into style transfer data augmentation.

Please click here  (https://notebooks.edge.devcloud.intel.com/hub/login?next=/notebooks/Reference-samples/iot-devcloud/openvino-dev-latest/certification-program/English/style-transfer/tutorial_style_transfer_sample.ipynb) to go to

Intel® DevCloud to access your JupyterNotebook hands on lab

[redbaron]

Nope. After logging in https://notebooks.one-edge.intel.com/ via Incognito mode, I get exactly the same 500 Internal Server error. Here's the screenshot with URL.

[Sarven_Intel]

Hi redbaron,

Thank you for the information provided. I will inform this issue to the appropriate team for further investigation of this matter. Upon receiving their feedback, I will provide you with an update.

Regards,

Sarven

[srinivasara]

error screenshot - 500 internal Server error while accessing Intel DevCloud for the Edge from

The following hands on lab is a deeper dive into style transfer data augmentation.

Please click here  (https://notebooks.edge.devcloud.intel.com/hub/login?next=/notebooks/Reference-samples/iot-devcloud/openvino-dev-latest/certification-program/English/style-transfer/tutorial_style_transfer_sample.ipynb) to go to

Intel® DevCloud to access your JupyterNotebook hands on lab

[srinivasara]

Hi Sarven,

I am getting same error - 500 internal Server error while accessing Intel DevCloud for the Edge from

The following hands on lab is a deeper dive into style transfer data augmentation.

Please click here  (https://notebooks.edge.devcloud.intel.com/hub/login?next=/notebooks/Reference-samples/iot-devcloud/openvino-dev-latest/certification-program/English/style-transfer/tutorial_style_transfer_sample.ipynb) to go to

Intel® DevCloud to access your JupyterNotebook hands on lab

[p1utoze]

Hi @Sarven_Intel @Zulkifli_Intel 

TLDR:
I am facing the same issue similar to @redbaron @srinivasara . I am able to access OneAPI jupyter environment and Intel Developer cloud console but not able to access: https://notebooks.edge.devcloud.intel.com/

Issue:
I was able to use the jupyter environment earlier. First issue I noticed that all versions of OpenVINO python kernel was crashing. Later when one kernel was initizalized and connected, I used GitHub - huggingface/optimum-intel: Optimum Intel: Accelerate inference with Intel optimization tools to load "unsloth/Phi-3-medium-4k-instruct"

from HuggingFace hub and the environment crashed. Soon after that when I tried to restart the session, I face the "504 gateway Time-out".

Steps I followed:
1. Log in to my DevCloud account
2. Click on get started from Overview of Intel® Developer Cloud for the Edge
3. The page: https://notebooks.edge.devcloud.intel.com/ must open a Jupyterlab environment but results in the below image:

[Aleksandr_v3]

Из любой страны, 504 ошибка.

Доступ есть только по ssh с Linux, с браузера нет.

[Aleksandr_v3]

Так же поменялся процессор, был на 80 cpu а сейчас только 10.

[Sarven_Intel]

Hi redbaron,

Thank you for your patience. Regarding the issue that you're currently facing, we recommend that you register with a different email address.

Regards,

Sarven