DevCloud account provisioning error

[Calstatla]

Hi,

I can’t access any of the DevCloud features because they all prompt me to provision my account and clicking the button sends me to the attached error message “There is already an Intel Developer Cloud account associated with this email.”

Is there a way to fix this? Clearing browser history/data, incognito and creating a different email account have not worked.

[AlekhyaV_Intel]

Hi,

Thank you for posting in Intel Communities. We would like to get some information to triage your issue further. Please answer our below questions:

1. Your oneAPI DevCloud user-id
2. Could you please check whether your DevCloud account is expired or not? You could sign in to this page(https://devcloud.intel.com/oneapi/get_started/) and check your devcloud expiry date in the top right corner?
3. Are you trying to create a new account post account-deactivation?
4. Are you able to access Jupyter Notebooks? Please click on the given link(https://jupyter.oneapi.devcloud.intel.com/hub/login?next=/lab/tree/Welcome.ipynb?reset)

Regards,

Alekhya

[Calstatla]

1. How do I check or request my ID? I’m signing in with my email.

2.  The get started page prompts me to enroll then to provision again which fails so I cannot check my expiration.

3. My account expired and I was trying to reactivate it.

4. This page also ask me to enroll, then provision which doesn’t work.

Thank you

[AlekhyaV_Intel]

Hi,

As you're trying to reactivate your expired account, could you please give us your email address with which you registered previously?

We also suggest you to create a new email address and try enrolling to Intel DevCloud for oneAPI with that email address. Please let us know if the issue still persists.

Regards,

Alekhya

[AlekhyaV_Intel]

Hi,

We have not heard back from you. Could you please give us an update regarding this issue?

Regards,

Alekhya

[Calstatla]

The email I used is arnold264@gmail.com

I did attempt to create an account with a new email but got the same result. I still get the same page and prompts to provision.  Please advise.

[AlekhyaV_Intel]

Hi,

Thank you for providing your email address. We have contacted the admin team regarding this issue. We will get back to you soon with an update.

Regards,

Alekhya

[AlekhyaV_Intel]

Hi,

We got an update from the admin team that we have cleared the old account. Try creating a new account here : https://software.intel.com/devcloud/oneapi

If this resolves your issue, make sure to accept it as solution. This helps others with similar issue. Thank you!

Regards,

Alekhya

Regards,

Alekhya

[AlekhyaV_Intel]

Hi,

Is your issue resolved? Can we discontinue monitoring this thread?

Regards,

Alekhya

[AlekhyaV_Intel]

Hi,

We assume that your issue is resolved. If you need any further assistance, please post a new question as this thread will no longer monitored by Intel.

Regards,

Alekhya

[dan-c-maxim]

Dear Intel developers,

I have the same problem as @Calstatla.

Everytime after going to the page https://devcloud.intel.com/oneapi/ or https://devcloud.intel.com/oneapi/welcome/ I have to enroll, what I already did and I am linked to complete provisioning. After clicking the link the page (like this image) 

I get to this site like this:

Thanks for helping!

Regards,

Dan

[huehue]

@AlekhyaV_Inteli am facing same error like @dan-c-maxim lplease resolve this as soon as possible