Available devices returning empty for supported hardware

[Roberto_Ag]

Hi,

when I run

InferenceEngine::Core ie;
auto devices = ie.GetAvailableDevices();

on an pc with an Intel(R) Silver 4210 CPU, I get an empty vector, despite the hardware supposedly being supported.

Is the Intel(R) Silver 4210, not actually supported or it the operating system the issue?
It's running windows server 2019.

Regards,

Roberto Aguiar.

[Roberto_Ag]

It's a Dell R540 if that matters.

[IntelSupport]

Hi Roberto,

Thanks for reaching out.

Calling a single function is not an appropriate way to check all available devices. You can use Hello_query_device sample to get all available supported devices with OpenVINO. The samples are available in both C++ and python versions.

Apart from that, Windows Server 2019 is unsupported with OpenVINO. You can find the compatible operating systems with OpenVINO in System Requirement documentation.

Regards,

Aznie

[IntelSupport]

Hi Roberto,

This thread will no longer be monitored since we have provided information. If you need any additional information from Intel, please submit a new question.

Regards,

Aznie

[Roberto_Ag]

It turns out, it wasn't returning an empty string, but actually crashing.
The same happened for the hello_query_device sample.

This was part of a larger problem where our software that uses Openvino was crashing on a client's server. The crash was occurring specifically in an intelopencl64.dll file (dated 3/12/2018).
It worked fine when removing the file,  (probably because the system then used the integrated Microsoft Generic drivers).
We have asked them to update the drivers.
 
You may close this.

Thanks.

Regards,

Roberto.