Intel® Distribution of OpenVINO™ Toolkit
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Available devices returning empty for supported hardware

Roberto_Ag
Beginner
754 Views

Hi,

 

when I run

InferenceEngine::Core ie;
auto devices = ie.GetAvailableDevices();

on an pc with an Intel(R) Silver 4210 CPU, I get an empty vector, despite the hardware supposedly being supported.

Is the Intel(R) Silver 4210, not actually supported or it the operating system the issue?
It's running windows server 2019.

Regards,

 

Roberto Aguiar.

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4 Replies
Roberto_Ag
Beginner
734 Views

It's a Dell R540 if that matters.

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IntelSupport
Community Manager
688 Views

 

Hi Roberto,

 

Thanks for reaching out.

 

Calling a single function is not an appropriate way to check all available devices. You can use Hello_query_device sample to get all available supported devices with OpenVINO. The samples are available in both C++ and python versions.

 

Apart from that, Windows Server 2019 is unsupported with OpenVINO. You can find the compatible operating systems with OpenVINO in System Requirement documentation.

 

 

Regards,

Aznie


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IntelSupport
Community Manager
640 Views

Hi Roberto,


This thread will no longer be monitored since we have provided information. If you need any additional information from Intel, please submit a new question.



Regards,

Aznie


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Roberto_Ag
Beginner
630 Views

It turns out, it wasn't returning an empty string, but actually crashing.
The same happened for the hello_query_device sample.

This was part of a larger problem where our software that uses Openvino was crashing on a client's server. The crash was occurring specifically in an intelopencl64.dll file (dated 3/12/2018).
It worked fine when removing the file,  (probably because the system then used the integrated Microsoft Generic drivers).
We have asked them to update the drivers.
 
You may close this.

Thanks.

Regards,

 

Roberto.

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