EIS Installation failing

[MohitSingh]

Hi, EIS Installation is failing with error message as shown in image, I am also sharing logs, please help and thanks.

Tue Dec 29 06:44:45 IST 2020 - INFO - ESB CLI version: 2020.3.1
Target OS: Ubuntu
Tue Dec 29 06:44:52 IST 2020 - INFO - ------------------SOFTWARE INFO-------------------
Tue Dec 29 06:44:52 IST 2020 - INFO - Operating System: Ubuntu 18.04 LTS
Tue Dec 29 06:44:52 IST 2020 - INFO - Kernel: 4.15.0-20-generic

Tue Dec 29 06:44:52 IST 2020 - INFO - ------------------HARDWARE INFO-------------------
Tue Dec 29 06:44:52 IST 2020 - INFO - Hardware Architecture: x86_64
Tue Dec 29 06:44:52 IST 2020 - INFO - Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Tue Dec 29 06:44:52 IST 2020 - INFO - Memory size: 10G
Tue Dec 29 06:44:52 IST 2020 - INFO - Total disk space (GB): 98
Tue Dec 29 06:44:52 IST 2020 - INFO - Free disk space (GB): 80

Tue Dec 29 06:44:52 IST 2020 - INFO - ---------------HARDWARE ACCELERATOR---------------
Tue Dec 29 06:44:52 IST 2020 - INFO - No hardware accelerator found
Tue Dec 29 06:44:52 IST 2020 - INFO - Python version: 3.6.9
Tue Dec 29 06:44:52 IST 2020 - INFO - Checking Internet connection
Tue Dec 29 06:44:52 IST 2020 - INFO - Connected to the Internet
Tue Dec 29 06:44:52 IST 2020 - INFO - Checking for prerequisites
Tue Dec 29 06:45:05 IST 2020 - INFO - All dependencies met
Tue Dec 29 06:45:05 IST 2020 - INFO - Validating product key
Tue Dec 29 06:45:07 IST 2020 - INFO - Successfully validated Product Key
Tue Dec 29 06:45:07 IST 2020 - INFO - Starting installation
Tue Dec 29 06:45:07 IST 2020 - INFO - Modules to be downloaded by package are ['esb_common', 'Docker_Community_Edition_CE', 'Docker_Compose', 'IEdgeInsights', 'IEdgeInsights/Samples', 'Docs', 'IEdgeInsights/common/video', 'IEdgeInsights/VideoAnalytics', 'IEdgeInsights/VideoIngestion', 'IEdgeInsights/Visualizer', 'IEdgeInsights/WebVisualizer', 'IEdgeInsights/ImageStore', 'IEdgeInsights/Telegraf', 'IEdgeInsights/Kapacitor', 'IEdgeInsights/DiscoveryCreek', 'IEdgeInsights/Grafana', 'IEdgeInsights/InfluxDBConnector', 'IEdgeInsights/FactoryControlApp', 'IEdgeInsights/OpcuaExport', 'IEdgeInsights/RestDataExport', 'IEdgeInsights/EISAzureBridge', 'IEdgeInsights/tools', 'eis_installer', 'manageability']
Tue Dec 29 06:45:07 IST 2020 - INFO - Downloading modules...
Tue Dec 29 06:45:07 IST 2020 - INFO - Downloading component esb_common
Tue Dec 29 06:45:07 IST 2020 - INFO - ZIP file for module 5e8c4742e02f17002a2a6976 already exists. Validating it...
Tue Dec 29 06:45:07 IST 2020 - INFO - Sending request to validate module 5e8c4742e02f17002a2a6976 with hash value 9e90935a97adb2ec2a84f9e6ec73376d
Tue Dec 29 06:45:08 IST 2020 - INFO - Module validation passed for 5e8c4742e02f17002a2a6976
Tue Dec 29 06:45:08 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:08 IST 2020 - INFO - Downloading component Docker_Community_Edition_CE
Tue Dec 29 06:45:08 IST 2020 - INFO - ZIP file for module 5f21392e9e63c9002a6fd88d already exists. Validating it...
Tue Dec 29 06:45:08 IST 2020 - INFO - Sending request to validate module 5f21392e9e63c9002a6fd88d with hash value 3e60f122820255686db74b202eea80cc
Tue Dec 29 06:45:10 IST 2020 - INFO - Module validation passed for 5f21392e9e63c9002a6fd88d
Tue Dec 29 06:45:10 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:10 IST 2020 - INFO - Downloading component Docker_Compose
Tue Dec 29 06:45:10 IST 2020 - INFO - ZIP file for module 5f213aae9e63c9002a6fd88e already exists. Validating it...
Tue Dec 29 06:45:10 IST 2020 - INFO - Sending request to validate module 5f213aae9e63c9002a6fd88e with hash value c3dcd727ac6c545a381d300784d1aec2
Tue Dec 29 06:45:11 IST 2020 - INFO - Module validation passed for 5f213aae9e63c9002a6fd88e
Tue Dec 29 06:45:11 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:11 IST 2020 - INFO - Downloading component IEdgeInsights
Tue Dec 29 06:45:11 IST 2020 - INFO - ZIP file for module 5ef1c13e1c1b39002a68448b already exists. Validating it...
Tue Dec 29 06:45:11 IST 2020 - INFO - Sending request to validate module 5ef1c13e1c1b39002a68448b with hash value 2d0b402c9e190cc42730b8c55e7be990
Tue Dec 29 06:45:12 IST 2020 - INFO - Module validation passed for 5ef1c13e1c1b39002a68448b
Tue Dec 29 06:45:12 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:12 IST 2020 - INFO - Downloading component IEdgeInsights/Samples
Tue Dec 29 06:45:12 IST 2020 - INFO - ZIP file for module 5ef2e867fa5828002aa646da already exists. Validating it...
Tue Dec 29 06:45:12 IST 2020 - INFO - Sending request to validate module 5ef2e867fa5828002aa646da with hash value a0b2e9f0759ac3affafe6279f4bf4cae
Tue Dec 29 06:45:13 IST 2020 - INFO - Module validation passed for 5ef2e867fa5828002aa646da
Tue Dec 29 06:45:13 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:13 IST 2020 - INFO - Downloading component Docs
Tue Dec 29 06:45:13 IST 2020 - INFO - ZIP file for module 5ef1ca961c1b39002a68448c already exists. Validating it...
Tue Dec 29 06:45:13 IST 2020 - INFO - Sending request to validate module 5ef1ca961c1b39002a68448c with hash value 78ccf19a2df89630a7651a892c267913
Tue Dec 29 06:45:15 IST 2020 - INFO - Module validation passed for 5ef1ca961c1b39002a68448c
Tue Dec 29 06:45:15 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:15 IST 2020 - INFO - Downloading component IEdgeInsights/common/video
Tue Dec 29 06:45:15 IST 2020 - INFO - ZIP file for module 5ef2112f1c1b39002a68448e already exists. Validating it...
Tue Dec 29 06:45:15 IST 2020 - INFO - Sending request to validate module 5ef2112f1c1b39002a68448e with hash value 68e08c5f13c4448cf32fa45d3ff3f981
Tue Dec 29 06:45:16 IST 2020 - INFO - Module validation passed for 5ef2112f1c1b39002a68448e
Tue Dec 29 06:45:16 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:16 IST 2020 - INFO - Downloading component IEdgeInsights/VideoAnalytics
Tue Dec 29 06:45:16 IST 2020 - INFO - ZIP file for module 5ef215831c1b39002a684490 already exists. Validating it...
Tue Dec 29 06:45:16 IST 2020 - INFO - Sending request to validate module 5ef215831c1b39002a684490 with hash value d60ca5e0fc8a6f78d4df1b9537526214
Tue Dec 29 06:45:17 IST 2020 - INFO - Module validation passed for 5ef215831c1b39002a684490
Tue Dec 29 06:45:17 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:17 IST 2020 - INFO - Downloading component IEdgeInsights/VideoIngestion
Tue Dec 29 06:45:17 IST 2020 - INFO - ZIP file for module 5ef2154d1c1b39002a68448f already exists. Validating it...
Tue Dec 29 06:45:17 IST 2020 - INFO - Sending request to validate module 5ef2154d1c1b39002a68448f with hash value 17d7d1bae72cd971d564ce4cf655f651
Tue Dec 29 06:45:18 IST 2020 - INFO - Module validation passed for 5ef2154d1c1b39002a68448f
Tue Dec 29 06:45:18 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:18 IST 2020 - INFO - Downloading component IEdgeInsights/Visualizer
Tue Dec 29 06:45:18 IST 2020 - INFO - ZIP file for module 5ef215b71c1b39002a684491 already exists. Validating it...
Tue Dec 29 06:45:18 IST 2020 - INFO - Sending request to validate module 5ef215b71c1b39002a684491 with hash value ec0cbadb90ba106e3e52bc78dd8523fa
Tue Dec 29 06:45:19 IST 2020 - INFO - Module validation passed for 5ef215b71c1b39002a684491
Tue Dec 29 06:45:19 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:19 IST 2020 - INFO - Downloading component IEdgeInsights/WebVisualizer
Tue Dec 29 06:45:19 IST 2020 - INFO - ZIP file for module 5ef215f11c1b39002a684492 already exists. Validating it...
Tue Dec 29 06:45:19 IST 2020 - INFO - Sending request to validate module 5ef215f11c1b39002a684492 with hash value d787058ed5ae142296e38efc231fb1ec
Tue Dec 29 06:45:21 IST 2020 - INFO - Module validation passed for 5ef215f11c1b39002a684492
Tue Dec 29 06:45:21 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:21 IST 2020 - INFO - Downloading component IEdgeInsights/ImageStore
Tue Dec 29 06:45:21 IST 2020 - INFO - ZIP file for module 5ef237291c1b39002a684495 already exists. Validating it...
Tue Dec 29 06:45:21 IST 2020 - INFO - Sending request to validate module 5ef237291c1b39002a684495 with hash value f42e3c6d9251f008ab08fb87a3a2d5e6
Tue Dec 29 06:45:22 IST 2020 - INFO - Module validation passed for 5ef237291c1b39002a684495
Tue Dec 29 06:45:22 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:22 IST 2020 - INFO - Downloading component IEdgeInsights/Telegraf
Tue Dec 29 06:45:22 IST 2020 - INFO - ZIP file for module 5ef2e252fa5828002aa646d6 already exists. Validating it...
Tue Dec 29 06:45:22 IST 2020 - INFO - Sending request to validate module 5ef2e252fa5828002aa646d6 with hash value d27785d8e707ab0900fa565d7c53fc2e
Tue Dec 29 06:45:23 IST 2020 - INFO - Module validation passed for 5ef2e252fa5828002aa646d6
Tue Dec 29 06:45:23 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:23 IST 2020 - INFO - Downloading component IEdgeInsights/Kapacitor
Tue Dec 29 06:45:23 IST 2020 - INFO - ZIP file for module 5ef2e317fa5828002aa646d7 already exists. Validating it...
Tue Dec 29 06:45:23 IST 2020 - INFO - Sending request to validate module 5ef2e317fa5828002aa646d7 with hash value a5dd546bf5b48e29eec2f05ba687df41
Tue Dec 29 06:45:24 IST 2020 - INFO - Module validation passed for 5ef2e317fa5828002aa646d7
Tue Dec 29 06:45:24 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:24 IST 2020 - INFO - Downloading component IEdgeInsights/DiscoveryCreek
Tue Dec 29 06:45:24 IST 2020 - INFO - ZIP file for module 5ef2e374fa5828002aa646d9 already exists. Validating it...
Tue Dec 29 06:45:25 IST 2020 - INFO - Sending request to validate module 5ef2e374fa5828002aa646d9 with hash value 507407d343e734424ee865530fca1c1f
Tue Dec 29 06:45:26 IST 2020 - INFO - Module validation passed for 5ef2e374fa5828002aa646d9
Tue Dec 29 06:45:26 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:26 IST 2020 - INFO - Downloading component IEdgeInsights/Grafana
Tue Dec 29 06:45:26 IST 2020 - INFO - ZIP file for module 5ef2e348fa5828002aa646d8 already exists. Validating it...
Tue Dec 29 06:45:26 IST 2020 - INFO - Sending request to validate module 5ef2e348fa5828002aa646d8 with hash value 740c78a212ccfc59d64cfe4c1d5fd75e
Tue Dec 29 06:45:27 IST 2020 - INFO - Module validation passed for 5ef2e348fa5828002aa646d8
Tue Dec 29 06:45:27 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:27 IST 2020 - INFO - Downloading component IEdgeInsights/InfluxDBConnector
Tue Dec 29 06:45:27 IST 2020 - INFO - ZIP file for module 5ef236d31c1b39002a684493 already exists. Validating it...
Tue Dec 29 06:45:27 IST 2020 - INFO - Sending request to validate module 5ef236d31c1b39002a684493 with hash value 43074d8b656c53b4ff38458ad4465b09
Tue Dec 29 06:45:28 IST 2020 - INFO - Module validation passed for 5ef236d31c1b39002a684493
Tue Dec 29 06:45:28 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:28 IST 2020 - INFO - Downloading component IEdgeInsights/FactoryControlApp
Tue Dec 29 06:45:28 IST 2020 - INFO - ZIP file for module 5ef2390a1c1b39002a684499 already exists. Validating it...
Tue Dec 29 06:45:28 IST 2020 - INFO - Sending request to validate module 5ef2390a1c1b39002a684499 with hash value 13551f930ffce79a8a79b9a4c97f0eb1
Tue Dec 29 06:45:29 IST 2020 - INFO - Module validation passed for 5ef2390a1c1b39002a684499
Tue Dec 29 06:45:29 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:29 IST 2020 - INFO - Downloading component IEdgeInsights/OpcuaExport
Tue Dec 29 06:45:29 IST 2020 - INFO - ZIP file for module 5ef239381c1b39002a68449a already exists. Validating it...
Tue Dec 29 06:45:29 IST 2020 - INFO - Sending request to validate module 5ef239381c1b39002a68449a with hash value 49a9a45f38418a4138fbfc756ab93204
Tue Dec 29 06:45:30 IST 2020 - INFO - Module validation passed for 5ef239381c1b39002a68449a
Tue Dec 29 06:45:30 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:30 IST 2020 - INFO - Downloading component IEdgeInsights/RestDataExport
Tue Dec 29 06:45:30 IST 2020 - INFO - ZIP file for module 5ef239691c1b39002a68449b already exists. Validating it...
Tue Dec 29 06:45:30 IST 2020 - INFO - Sending request to validate module 5ef239691c1b39002a68449b with hash value 66c1ffd35182aa093cd62ab3b7fc621d
Tue Dec 29 06:45:31 IST 2020 - INFO - Module validation passed for 5ef239691c1b39002a68449b
Tue Dec 29 06:45:31 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:31 IST 2020 - INFO - Downloading component IEdgeInsights/EISAzureBridge
Tue Dec 29 06:45:31 IST 2020 - INFO - ZIP file for module 5ef237b21c1b39002a684497 already exists. Validating it...
Tue Dec 29 06:45:31 IST 2020 - INFO - Sending request to validate module 5ef237b21c1b39002a684497 with hash value 878bc693ba7838f3e6511846e14c82c4
Tue Dec 29 06:45:33 IST 2020 - INFO - Module validation passed for 5ef237b21c1b39002a684497
Tue Dec 29 06:45:33 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:33 IST 2020 - INFO - Downloading component IEdgeInsights/tools
Tue Dec 29 06:45:33 IST 2020 - INFO - ZIP file for module 5ef237ef1c1b39002a684498 already exists. Validating it...
Tue Dec 29 06:45:33 IST 2020 - INFO - Sending request to validate module 5ef237ef1c1b39002a684498 with hash value e827d26eb9a349cb20840458ff477604
Tue Dec 29 06:45:34 IST 2020 - INFO - Module validation passed for 5ef237ef1c1b39002a684498
Tue Dec 29 06:45:34 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:34 IST 2020 - INFO - Downloading component eis_installer
Tue Dec 29 06:45:34 IST 2020 - INFO - ZIP file for module 5ef46fe3fa5828002aa646e0 already exists. Validating it...
Tue Dec 29 06:45:34 IST 2020 - INFO - Sending request to validate module 5ef46fe3fa5828002aa646e0 with hash value 7e95d7017e0f29eb322d3aba2f39e505
Tue Dec 29 06:45:35 IST 2020 - INFO - Module validation passed for 5ef46fe3fa5828002aa646e0
Tue Dec 29 06:45:35 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:35 IST 2020 - INFO - Downloading component manageability
Tue Dec 29 06:45:35 IST 2020 - INFO - ZIP file for module 5ef2eb18fa5828002aa646dc already exists. Validating it...
Tue Dec 29 06:45:35 IST 2020 - INFO - Sending request to validate module 5ef2eb18fa5828002aa646dc with hash value 9dace6f6b0b09661b217a97e96ab7030
Tue Dec 29 06:45:36 IST 2020 - INFO - Module validation passed for 5ef2eb18fa5828002aa646dc
Tue Dec 29 06:45:36 IST 2020 - INFO - Skipping download...
Tue Dec 29 06:45:36 IST 2020 - INFO - Downloading modules completed...
Tue Dec 29 06:45:36 IST 2020 - INFO - Installing shared module 'esb_common'
Tue Dec 29 06:45:36 IST 2020 - INFO - Unzipping the shared module 'esb_common'...
Tue Dec 29 06:45:36 IST 2020 - INFO - Successfully installed shared module 'esb_common'.
Tue Dec 29 06:45:36 IST 2020 - INFO - Modules to be installed by package are ['Docker_Community_Edition_CE', 'Docker_Compose', 'eis_installer']
Tue Dec 29 06:45:36 IST 2020 - INFO - Imported module for Docker_Community_Edition_CE is <module 'esb_install' from '/home/mohit/edge_insights_industrial/Edge_Insights_for_Industrial_2.3.4/Docker_Community_Edition_CE/esb_install.so'>
Tue Dec 29 06:46:16 IST 2020 - INFO - Skipping re-installation for Docker_Community_Edition_CE
Tue Dec 29 06:46:16 IST 2020 - INFO - Imported module for Docker_Compose is <module 'esb_install' from '/home/mohit/edge_insights_industrial/Edge_Insights_for_Industrial_2.3.4/Docker_Compose/esb_install.so'>
Tue Dec 29 06:46:47 IST 2020 - INFO - Skipping re-installation for Docker_Compose
Tue Dec 29 06:46:47 IST 2020 - INFO - Imported module for eis_installer is <module 'esb_install' from '/home/mohit/edge_insights_industrial/Edge_Insights_for_Industrial_2.3.4/eis_installer/esb_install.so'>
Tue Dec 29 06:46:47 IST 2020 - INFO - Installing eis_installer
Tue Dec 29 06:50:12 IST 2020 - ERROR - Failed to install eis_installer took 3 minutes 25.06 seconds
Tue Dec 29 06:50:12 IST 2020 - INFO - Updating status in log file for eis_installer as FAILED
Tue Dec 29 06:50:12 IST 2020 - INFO - Successfully updated status in log file for eis_installer
Tue Dec 29 06:50:13 IST 2020 - INFO - Sending installation report
Tue Dec 29 06:50:14 IST 2020 - INFO - Installation report was successfully sent.
Tue Dec 29 06:50:14 IST 2020 - INFO - Installation of package complete

==============================End of installer log==============================

[Jia-Shing_W_Intel]

This is very similar to https://community.intel.com/t5/Intel-Edge-Software-Hub/failed-to-install-edge-insight-industrial/td-p/1241647/jump-to/first-unread-message and likely is transient. Please try your installation again and see if it works now. If it doesn't, can you run the failed command in the host OS and see if it also fails or not?