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Realsense D435 Issue

DarkHorse
Employee
268 Views

Hello,

 

My customer has been seeing these issue with the following hardware settings:

  1. IPC model: Vecow Industrial PC SPC-5600A (Core i7)  https://www.vecow.com/dispUploadBox/PJ-VECOW/Files/5048.pdf
  2. Camera model: Intel Realsense D435
  3. USB model: 3.1 A-C Dual Screw Black Newnex Black 5m 2.0 #U3S1A01C12-050 https://www.newnex.com/usb-type-c-cables-legacy.php
  4. AMR1: 1x D435 connected to IPC USB port type: 2.0; 1x D435 connected to IPC USB port type: 3.2
  5. AMR2: 2x D435 connected to IPC USB port type: 3.2

 

Ubuntu 18.04.5

Kernel 4.15.0-112-generic

 

RealSense ROS v2.3.2

LibRealSense v2.50.0

Device FW version: 05.13.00.50

 

The issues that they are seeing are:

  1. 100% hang if loading the DefaultPreset_D435.json file.
  2. Occasionally (less than 10%) not able to get data from D435 after a stop-start.
  3. Occasionally Ubuntu OS freeze (less than 10%) after a stop-start.
  4. Occasionally hang when start camera node in ROS function.

 

Please advise on this .

 

Thanks.

 

 

0 Kudos
1 Reply
Sahira_Intel
Moderator
258 Views

Hi,

 

Can you you/your customer please open a thread in the RealSense community and we can certainly help them there. 

 

Sincerely,

Sahira 

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