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EK-10M08E144 Power issue

DDUNN
Novice
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When the customer connect USB cable to EK-10M08E144, red LEDs turned on continuously. Per datasheet, When powered correctly, a pre-programmed design blinks LEDs D1 through D5 ON half a second then OFF half a second. Is this product out of order? or how should the customer proceed? please help to advise. Thank you. Dan.lee@mouser.com

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