Intel® Enpirion® Power Solutions
Interact with Intel® product support specialists on Intel® Enpirion® DC-DC Step-Down Power Converters
Announcements
This forum offers only peer-to-peer support. Thank you!
225 Discussions

Failure Analysis Request (FA) - S/O#973189

KLiew7
Beginner
‎08-07-2023 06:18 PM
1,554 Views

Hi,

Good day.

My customer would like to request FA support from Intel on the failure part (PN#EN6360QA) due to DC-DC converter IC cannot function to convert voltage during performing in house testing.

The failed ICs having solder flakes on pads. These solder flakes caused the IC's pad shorted after the SMT process and caused cust Module to be burnt and unable to turn on.

Therefore, they would like to request Intel support this FA and they are bought this part from Mouser Electronics.

Please help to review and advise how this FA request still valid or not.

Thanks.

Regards,

Kent

 

Preview file
9801 KB
Preview file
16671 KB
0 Kudos

Link Copied

1 Reply
KLiew7
Beginner
‎08-14-2023 01:26 AM
1,482 Views

Hi,

Any update for this FA request?

Please advise.

Thanks.

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.