After license server (Linux) reboot license daemon won't restart

00641236 · ‎01-10-2023

Hello

After reboot Alterad can't start and I do modify either alterad daemon 11.18.2 and Flexlm 11.18.2.

It's the second time which reboot server had the kind of issue apprear.

Could you help me to solve it ?

Regards

Cedric

/tmp/lmgrd.new -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd) Please Note:
17:48:39 (lmgrd)
17:48:39 (lmgrd) This log is intended for debug purposes only.
17:48:39 (lmgrd) In order to capture accurate license
17:48:39 (lmgrd) usage data into an organized repository,
17:48:39 (lmgrd) please enable report logging. Use Flexera's
17:48:39 (lmgrd) software license administration solution,
17:48:39 (lmgrd) FlexNet Manager, to readily gain visibility
17:48:39 (lmgrd) into license usage data and to create
17:48:39 (lmgrd) insightful reports on critical information like
17:48:39 (lmgrd) license availability and usage. FlexNet Manager
17:48:39 (lmgrd) can be fully automated to run these reports on
17:48:39 (lmgrd) schedule and can be used to track license
17:48:39 (lmgrd) servers and usage across a heterogeneous
17:48:39 (lmgrd) network of servers including Windows NT, Linux
17:48:39 (lmgrd) and UNIX.
17:48:39 (lmgrd)
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd)
17:48:39 (lmgrd)
17:48:39 (lmgrd) Server's System Date and Time: Tue Jan 10 2023 17:48:39 CET
17:48:39 (lmgrd) lmdown requests disabled
17:48:39 (lmgrd) Unsupported license file encoding. Please ensure /opt/licenses/altera/gnx6051.lic is either ASCII or UTF-8 encoded.
17:48:39 (lmgrd) No license file found with supported format and encoding

AR_A_Intel · ‎01-11-2023

Hello

Welcome to INTEL forum. May we know, did you change new server? Can you give me a little background/elaborate on current issue, any difficulty that could help on understanding this issue?

Also, could you get me the:

1) Debug/error.log file

2) Error message screen shot

3) Machine OS information

4) Quartus version used

5) Output of “lmutil lmstat –a –c <port>@<address>” server and client

6) License.dat file

For privacy, reply/attach file in private message

00641236 · ‎01-12-2023

Hello

Historic:

We had 3 redondant license servers up and running. Last monday one of them rebooted and the restart auto or manual don't works.
- alterad: 11.18.2.0

- and Flexlm: 11.18.1.0

With this error message :
... Searching license files
... Processing license file /sw/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Tue 1/10/2023 15:53

License server status: 1800@gnx6051,1800@gnx6052,1800@10.131.114.8
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

gnx6051: license server UP (MASTER) v11.18.1
gnx6052: license server UP v11.18.1
10.131.114.8: Cannot connect to license server system. (-15,570:115 "Operation now in progress")

Vendor daemon status (on gnx6051):

alterad: UP v11.18.2

End license stat procedure

All attempts to restart directly on the server failed with this error message:

Entering license start procedure
...... Processing license file
...... Setting ulimit to 8192
...... Saving debug log file /opt/licenses/log/altera/gnx6051.dl
...... Using LMGRD /opt/licenses/flexlm/bin/lmgrd_11.18.1.0
...... With arguments: -2 -p -x lmdown -reuseaddr
...... Starting lmgrd ...
/opt/licenses/flexlm/bin/lmgrd_11.18.1.0 -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
End license start procedure
licmgr@gnx6053 > lic_stat -v altera
... Searching license files
... Processing license file /opt/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Tue 1/10/2023 17:07

License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

lmgrd is not running: Cannot connect to license server system. (-15,570:115 "Operation now in progress")
End license stat procedure

I noted that flexlm was 11.18.1.0 and I updated to 11.18.2.0 but when I stoped/started the 3 redondant license servers never restarted.

all return this error:
/tmp/lmgrd.new -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd) Please Note:
17:48:39 (lmgrd)
17:48:39 (lmgrd) This log is intended for debug purposes only.
17:48:39 (lmgrd) In order to capture accurate license
17:48:39 (lmgrd) usage data into an organized repository,
17:48:39 (lmgrd) please enable report logging. Use Flexera's
17:48:39 (lmgrd) software license administration solution,
17:48:39 (lmgrd) FlexNet Manager, to readily gain visibility
17:48:39 (lmgrd) into license usage data and to create
17:48:39 (lmgrd) insightful reports on critical information like
17:48:39 (lmgrd) license availability and usage. FlexNet Manager
17:48:39 (lmgrd) can be fully automated to run these reports on
17:48:39 (lmgrd) schedule and can be used to track license
17:48:39 (lmgrd) servers and usage across a heterogeneous
17:48:39 (lmgrd) network of servers including Windows NT, Linux
17:48:39 (lmgrd) and UNIX.
17:48:39 (lmgrd)
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd)
17:48:39 (lmgrd)
17:48:39 (lmgrd) Server's System Date and Time: Tue Jan 10 2023 17:48:39 CET
17:48:39 (lmgrd) lmdown requests disabled
17:48:39 (lmgrd) Unsupported license file encoding. Please ensure /opt/licenses/altera/gnx6051.lic is either ASCII or UTF-8 encoded.
17:48:39 (lmgrd) No license file found with supported format and encoding

I never modified license file and after 6 hours of license down, the reload works and without understand why.

... Searching license files
... Processing license file /opt/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Wed 1/11/2023 00:25

License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2

Vendor daemon status (on gnx6051):

alterad: UP v11.18.2

End license stat procedure

Since this is the second time I have encountered this problem,
I want to find the root cause (at least understand why I had to wait a long time to restart the alterad daemon) ?

How I send you private message for license file?

I share with you:

- /var/log/messages of gnx6053

- sceenshots during restart of triad license servers (client and server)

- OS on license servers Virtual Machine Redhat 7.9

- Quartus version used 22.4

Regards
Cedric

AR_A_Intel · ‎01-12-2023

We PM you a private message. Hope you received it.

00641236 · ‎01-13-2023

I don't receive PM.

AR_A_Intel · ‎01-15-2023

Done PM another message to @00641236. Could you check back in archive/junk email for confirmation. TQ

00641236 · ‎01-19-2023

Do you have an how to use PM ?

Note that, license file don't change between before and after our issue.

AR_A_Intel · ‎01-29-2023

Hi

Sorry for the long delay as I was out of office recently. My suggestion would be:

1) After VPN connection is established

2) Verify license server is running by using “lmutil lmstat –a –c <port>@<server> in BOTH server and client machine.

3) Ping license server via VPN or telnet <host>< port> to check the TCP connection is established

Please stop and restart the server. You need to allow the firewall access to the port number from both server and client machine.

00641236 · ‎01-30-2023

Hello

I haven't VPN between client and licence server.

From client :

License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2

Vendor daemon status (on gnx6051):

alterad: UP v11.18.2
Feature usage info:

...

From license server:

License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2

Vendor daemon status (on gnx6051):

alterad: UP v11.18.2
Feature usage info:

...

Regards

Cedric

AR_A_Intel · ‎02-02-2023

Hi

Thanks for update. looking at the server status, all are up and running. Is the issue still happen?

00641236 · ‎02-03-2023

From now yes all is ok but we don't find root cause of this issue.

Regards

Cedric

AR_A_Intel · ‎02-16-2023

Hi

We apologize for the difficulty. We are not sure why this happens as we can’t duplicate the error at our side. We will keep working on it, but this will take longer time to do the debug. We will post the solution here when available.

In the meantime, I will set this issue to closed-pending. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread.

Thank you for your understanding and I hope you have a great day.