After license server (Linux) reboot license daemon won't restart

00641236 · ‎01-10-2023

Hello

After reboot Alterad can't start and I do modify either alterad daemon 11.18.2 and Flexlm 11.18.2.

It's the second time which reboot server had the kind of issue apprear.

Could you help me to solve it ?

Regards

Cedric

/tmp/lmgrd.new -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd) Please Note:
17:48:39 (lmgrd)
17:48:39 (lmgrd) This log is intended for debug purposes only.
17:48:39 (lmgrd) In order to capture accurate license
17:48:39 (lmgrd) usage data into an organized repository,
17:48:39 (lmgrd) please enable report logging. Use Flexera's
17:48:39 (lmgrd) software license administration solution,
17:48:39 (lmgrd) FlexNet Manager, to readily gain visibility
17:48:39 (lmgrd) into license usage data and to create
17:48:39 (lmgrd) insightful reports on critical information like
17:48:39 (lmgrd) license availability and usage. FlexNet Manager
17:48:39 (lmgrd) can be fully automated to run these reports on
17:48:39 (lmgrd) schedule and can be used to track license
17:48:39 (lmgrd) servers and usage across a heterogeneous
17:48:39 (lmgrd) network of servers including Windows NT, Linux
17:48:39 (lmgrd) and UNIX.
17:48:39 (lmgrd)
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd)
17:48:39 (lmgrd)
17:48:39 (lmgrd) Server's System Date and Time: Tue Jan 10 2023 17:48:39 CET
17:48:39 (lmgrd) lmdown requests disabled
17:48:39 (lmgrd) Unsupported license file encoding. Please ensure /opt/licenses/altera/gnx6051.lic is either ASCII or UTF-8 encoded.
17:48:39 (lmgrd) No license file found with supported format and encoding

AR_A_Intel · ‎01-11-2023

Hello

Welcome to INTEL forum. May we know, did you change new server? Can you give me a little background/elaborate on current issue, any difficulty that could help on understanding this issue?

Also, could you get me the:

1) Debug/error.log file

2) Error message screen shot

3) Machine OS information

4) Quartus version used

5) Output of “lmutil lmstat –a –c <port>@<address>” server and client

6) License.dat file

For privacy, reply/attach file in private message

00641236 · ‎01-12-2023

Hello

Historic:

We had 3 redondant license servers up and running. Last monday one of them rebooted and the restart auto or manual don't works.
- alterad: 11.18.2.0

- and Flexlm: 11.18.1.0

With this error message :
... Searching license files
... Processing license file /sw/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Tue 1/10/2023 15:53

License server status: 1800@gnx6051,1800@gnx6052,1800@10.131.114.8
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

gnx6051: license server UP (MASTER) v11.18.1
gnx6052: license server UP v11.18.1
10.131.114.8: Cannot connect to license server system. (-15,570:115 "Operation now in progress")

Vendor daemon status (on gnx6051):

alterad: UP v11.18.2

End license stat procedure

All attempts to restart directly on the server failed with this error message:

Entering license start procedure
...... Processing license file
...... Setting ulimit to 8192
...... Saving debug log file /opt/licenses/log/altera/gnx6051.dl
...... Using LMGRD /opt/licenses/flexlm/bin/lmgrd_11.18.1.0
...... With arguments: -2 -p -x lmdown -reuseaddr
...... Starting lmgrd ...
/opt/licenses/flexlm/bin/lmgrd_11.18.1.0 -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
End license start procedure
licmgr@gnx6053 > lic_stat -v altera
... Searching license files
... Processing license file /opt/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Tue 1/10/2023 17:07

License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

lmgrd is not running: Cannot connect to license server system. (-15,570:115 "Operation now in progress")
End license stat procedure

I noted that flexlm was 11.18.1.0 and I updated to 11.18.2.0 but when I stoped/started the 3 redondant license servers never restarted.

all return this error:
/tmp/lmgrd.new -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd) Please Note:
17:48:39 (lmgrd)
17:48:39 (lmgrd) This log is intended for debug purposes only.
17:48:39 (lmgrd) In order to capture accurate license
17:48:39 (lmgrd) usage data into an organized repository,
17:48:39 (lmgrd) please enable report logging. Use Flexera's
17:48:39 (lmgrd) software license administration solution,
17:48:39 (lmgrd) FlexNet Manager, to readily gain visibility
17:48:39 (lmgrd) into license usage data and to create
17:48:39 (lmgrd) insightful reports on critical information like
17:48:39 (lmgrd) license availability and usage. FlexNet Manager
17:48:39 (lmgrd) can be fully automated to run these reports on
17:48:39 (lmgrd) schedule and can be used to track license
17:48:39 (lmgrd) servers and usage across a heterogeneous
17:48:39 (lmgrd) network of servers including Windows NT, Linux
17:48:39 (lmgrd) and UNIX.
17:48:39 (lmgrd)
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd)
17:48:39 (lmgrd)
17:48:39 (lmgrd) Server's System Date and Time: Tue Jan 10 2023 17:48:39 CET
17:48:39 (lmgrd) lmdown requests disabled
17:48:39 (lmgrd) Unsupported license file encoding. Please ensure /opt/licenses/altera/gnx6051.lic is either ASCII or UTF-8 encoded.
17:48:39 (lmgrd) No license file found with supported format and encoding

I never modified license file and after 6 hours of license down, the reload works and without understand why.

... Searching license files
... Processing license file /opt/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Wed 1/11/2023 00:25

License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2

Vendor daemon status (on gnx6051):

alterad: UP v11.18.2

End license stat procedure

Since this is the second time I have encountered this problem,
I want to find the root cause (at least understand why I had to wait a long time to restart the alterad daemon) ?

How I send you private message for license file?

I share with you:

- /var/log/messages of gnx6053

- sceenshots during restart of triad license servers (client and server)

- OS on license servers Virtual Machine Redhat 7.9

- Quartus version used 22.4

Regards
Cedric

AR_A_Intel · ‎01-12-2023

We PM you a private message. Hope you received it.

00641236 · ‎01-13-2023

I don't receive PM.

AR_A_Intel · ‎01-15-2023

Done PM another message to @00641236. Could you check back in archive/junk email for confirmation. TQ

00641236 · ‎01-19-2023

Do you have an how to use PM ?

Note that, license file don't change between before and after our issue.

AR_A_Intel · ‎01-29-2023

Hi

Sorry for the long delay as I was out of office recently. My suggestion would be:

1) After VPN connection is established

2) Verify license server is running by using “lmutil lmstat –a –c <port>@<server> in BOTH server and client machine.

3) Ping license server via VPN or telnet <host>< port> to check the TCP connection is established

Please stop and restart the server. You need to allow the firewall access to the port number from both server and client machine.

00641236 · ‎01-30-2023

Hello

I haven't VPN between client and licence server.

From client :

License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2

Vendor daemon status (on gnx6051):

alterad: UP v11.18.2
Feature usage info:

...

From license server:

License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:

gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2

Vendor daemon status (on gnx6051):

alterad: UP v11.18.2
Feature usage info:

...

Regards

Cedric

AR_A_Intel · ‎02-02-2023

Hi

Thanks for update. looking at the server status, all are up and running. Is the issue still happen?

00641236 · ‎02-03-2023

From now yes all is ok but we don't find root cause of this issue.

Regards

Cedric