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Hello
After reboot Alterad can't start and I do modify either alterad daemon 11.18.2 and Flexlm 11.18.2.
It's the second time which reboot server had the kind of issue apprear.
Could you help me to solve it ?
Regards
Cedric
/tmp/lmgrd.new -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd) Please Note:
17:48:39 (lmgrd)
17:48:39 (lmgrd) This log is intended for debug purposes only.
17:48:39 (lmgrd) In order to capture accurate license
17:48:39 (lmgrd) usage data into an organized repository,
17:48:39 (lmgrd) please enable report logging. Use Flexera's
17:48:39 (lmgrd) software license administration solution,
17:48:39 (lmgrd) FlexNet Manager, to readily gain visibility
17:48:39 (lmgrd) into license usage data and to create
17:48:39 (lmgrd) insightful reports on critical information like
17:48:39 (lmgrd) license availability and usage. FlexNet Manager
17:48:39 (lmgrd) can be fully automated to run these reports on
17:48:39 (lmgrd) schedule and can be used to track license
17:48:39 (lmgrd) servers and usage across a heterogeneous
17:48:39 (lmgrd) network of servers including Windows NT, Linux
17:48:39 (lmgrd) and UNIX.
17:48:39 (lmgrd)
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd)
17:48:39 (lmgrd)
17:48:39 (lmgrd) Server's System Date and Time: Tue Jan 10 2023 17:48:39 CET
17:48:39 (lmgrd) lmdown requests disabled
17:48:39 (lmgrd) Unsupported license file encoding. Please ensure /opt/licenses/altera/gnx6051.lic is either ASCII or UTF-8 encoded.
17:48:39 (lmgrd) No license file found with supported format and encoding
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Hello
Welcome to INTEL forum. May we know, did you change new server? Can you give me a little background/elaborate on current issue, any difficulty that could help on understanding this issue?
Also, could you get me the:
1) Debug/error.log file
2) Error message screen shot
3) Machine OS information
4) Quartus version used
5) Output of “lmutil lmstat –a –c <port>@<address>” server and client
6) License.dat file
For privacy, reply/attach file in private message
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Hello
Historic:
We had 3 redondant license servers up and running. Last monday one of them rebooted and the restart auto or manual don't works.
- alterad: 11.18.2.0
- and Flexlm: 11.18.1.0
With this error message :
... Searching license files
... Processing license file /sw/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Tue 1/10/2023 15:53
License server status: 1800@gnx6051,1800@gnx6052,1800@10.131.114.8
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:
gnx6051: license server UP (MASTER) v11.18.1
gnx6052: license server UP v11.18.1
10.131.114.8: Cannot connect to license server system. (-15,570:115 "Operation now in progress")
Vendor daemon status (on gnx6051):
alterad: UP v11.18.2
End license stat procedure
All attempts to restart directly on the server failed with this error message:
Entering license start procedure
...... Processing license file
...... Setting ulimit to 8192
...... Saving debug log file /opt/licenses/log/altera/gnx6051.dl
...... Using LMGRD /opt/licenses/flexlm/bin/lmgrd_11.18.1.0
...... With arguments: -2 -p -x lmdown -reuseaddr
...... Starting lmgrd ...
/opt/licenses/flexlm/bin/lmgrd_11.18.1.0 -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
End license start procedure
licmgr@gnx6053 > lic_stat -v altera
... Searching license files
... Processing license file /opt/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Tue 1/10/2023 17:07
License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:
lmgrd is not running: Cannot connect to license server system. (-15,570:115 "Operation now in progress")
End license stat procedure
I noted that flexlm was 11.18.1.0 and I updated to 11.18.2.0 but when I stoped/started the 3 redondant license servers never restarted.
all return this error:
/tmp/lmgrd.new -2 -p -x lmdown -reuseaddr -c /opt/licenses/altera/gnx6051.lic -l /opt/licenses/log/altera/gnx6051.dl
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd) Please Note:
17:48:39 (lmgrd)
17:48:39 (lmgrd) This log is intended for debug purposes only.
17:48:39 (lmgrd) In order to capture accurate license
17:48:39 (lmgrd) usage data into an organized repository,
17:48:39 (lmgrd) please enable report logging. Use Flexera's
17:48:39 (lmgrd) software license administration solution,
17:48:39 (lmgrd) FlexNet Manager, to readily gain visibility
17:48:39 (lmgrd) into license usage data and to create
17:48:39 (lmgrd) insightful reports on critical information like
17:48:39 (lmgrd) license availability and usage. FlexNet Manager
17:48:39 (lmgrd) can be fully automated to run these reports on
17:48:39 (lmgrd) schedule and can be used to track license
17:48:39 (lmgrd) servers and usage across a heterogeneous
17:48:39 (lmgrd) network of servers including Windows NT, Linux
17:48:39 (lmgrd) and UNIX.
17:48:39 (lmgrd)
17:48:39 (lmgrd) -----------------------------------------------
17:48:39 (lmgrd)
17:48:39 (lmgrd)
17:48:39 (lmgrd) Server's System Date and Time: Tue Jan 10 2023 17:48:39 CET
17:48:39 (lmgrd) lmdown requests disabled
17:48:39 (lmgrd) Unsupported license file encoding. Please ensure /opt/licenses/altera/gnx6051.lic is either ASCII or UTF-8 encoded.
17:48:39 (lmgrd) No license file found with supported format and encoding
I never modified license file and after 6 hours of license down, the reload works and without understand why.
... Searching license files
... Processing license file /opt/licenses/altera/gnx6051.lic
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Wed 1/11/2023 00:25
License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:
gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2
Vendor daemon status (on gnx6051):
alterad: UP v11.18.2
End license stat procedure
Since this is the second time I have encountered this problem,
I want to find the root cause (at least understand why I had to wait a long time to restart the alterad daemon) ?
How I send you private message for license file?
I share with you:
- /var/log/messages of gnx6053
- sceenshots during restart of triad license servers (client and server)
- OS on license servers Virtual Machine Redhat 7.9
- Quartus version used 22.4
Regards
Cedric
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We PM you a private message. Hope you received it.
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Done PM another message to @00641236. Could you check back in archive/junk email for confirmation. TQ
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Hi
Sorry for the long delay as I was out of office recently. My suggestion would be:
1) After VPN connection is established
2) Verify license server is running by using “lmutil lmstat –a –c <port>@<server> in BOTH server and client machine.
3) Ping license server via VPN or telnet <host>< port> to check the TCP connection is established
Please stop and restart the server. You need to allow the firewall access to the port number from both server and client machine.
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Hello
I haven't VPN between client and licence server.
From client :
lmutil lmstat -a -c 1800@gnx6051
lmutil - Copyright (c) 1989-2019 Flexera. All Rights Reserved.
Flexible License Manager status on Mon 1/30/2023 17:07
License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:
gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2
Vendor daemon status (on gnx6051):
alterad: UP v11.18.2
Feature usage info:
...
From license server:
lmutil lmstat -a -c 1800@gnx6051
lmutil - Copyright (c) 1989-2021 Flexera. All Rights Reserved.
Flexible License Manager status on Mon 1/30/2023 17:04
License server status: 1800@gnx6051,1800@gnx6052,1800@gnx6053
License file(s) on gnx6051: /opt/licenses/altera/gnx6051.lic:
gnx6051: license server UP (MASTER) v11.18.2
gnx6052: license server UP v11.18.2
gnx6053: license server UP v11.18.2
Vendor daemon status (on gnx6051):
alterad: UP v11.18.2
Feature usage info:
...
Regards
Cedric
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Hi
Thanks for update. looking at the server status, all are up and running. Is the issue still happen?
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From now yes all is ok but we don't find root cause of this issue.
Regards
Cedric

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