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NM8
Novice
812 Views

Having issue with installation for Quartus 19.1 Prime Pro with error "Can't open editor -- can't load library "pgm_pgmwq.dll". The specified module could not be found."

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Hi,

 

I got the error stated above and when checked the file exists.

Then on checking got a link having a workaround

https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/soluti...

 

But even after reinstalling around for 10times, the issue still exists.

The screen shot attached below.

 

Then thinking that the file downloaded might have been bad, redownloaded the individual file and tried installing and ended up with the same result.

 

Can anyone please let me know what else could be done.

Please help.

 

Thanks & Regards,

Nanjunda M

0 Kudos
1 Solution
AnandRaj_S_Intel
Employee
412 Views

Hi Nanjunda,

 

Is your dll issue solved by reinstalling? I have installed the Quietus 19.1 pro on windows 10.i did not face any issue.

 

Regarding driver installation it may fail if the required driver already installed try by manually installing.

Attached the image

 

Let me know if this has helped resolve the issue you are facing or if you need any further assistance.

 

Regards

Anand

Q19install.JPG

 

Q19protest.JPG

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6 Replies
AnandRaj_S_Intel
Employee
412 Views

Hi Nanjunda,

 

 

May be due antivirus software contact your IT.

To confirm that, can you disconnect from office network and launch Quartus as administrator.

 

If same issue is faced try by installing it in different machine.

 

Regards

Anand

NM8
Novice
412 Views

Hi Anand,

 

I tried the disconnecting network and installing the same machine I see still the issue exists.

I'll try it with different machine.

 

I have attached a screenshot of the issue in driver installation.

 

Thanks & Regards,

Nanjunda M

AnandRaj_S_Intel
Employee
412 Views

​Hi Nanjunda

 

Let me try to install from my side.

I will update you the status.

 

Regards

Anand

AnandRaj_S_Intel
Employee
413 Views

Hi Nanjunda,

 

Is your dll issue solved by reinstalling? I have installed the Quietus 19.1 pro on windows 10.i did not face any issue.

 

Regarding driver installation it may fail if the required driver already installed try by manually installing.

Attached the image

 

Let me know if this has helped resolve the issue you are facing or if you need any further assistance.

 

Regards

Anand

Q19install.JPG

 

Q19protest.JPG

View solution in original post

NM8
Novice
412 Views

Hi Anand,

 

Thanks for the info.

Yes we tried in other machine and its installing properly.

Not sure what's wrong with my machine.

Thanks for the support.

 

Regards,

Nanjunda M

BoonT_Intel
Moderator
297 Views

Hi, I am facing the same problem and able to fix it if I install it using administrator access (right-click the installer and run as administrator).

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