Problem launching Questa Intel FPGA

[cheburger]

Hello, I have installed Questa Intel FPGA edition 23.1, and when I open the application the command prompt opens but immediately closes right after. Any help would be appreciates 

[RichardTanSY_Altera]

Here are troubleshooting steps that you may check: 

1. Before you download and install the software, please check that your machine system must meet minimum Hardware and Software Requirements. Ensure that your Operating System is supported. https://www.intel.com/content/www/us/en/docs/programmable/683472/current/software-requirements-24995.html

https://www.intel.com/content/www/us/en/support/programmable/support-resources/design-software/os-support.html#editorialTableBlade-6

2. Check that the disk space is sufficient for the installation of the software. 

3. If you are running antivirus software, try to temporarily disable the antivirus software during the Questa software download and installation process.

4. Install the software with Administrator privileges. 

5. If install using .tar, try to re-download the .tar installation package and install again. Check that the installation files .tar is not corrupted by checking the checksum. 

6. Try to download and auto install using the new Quartus installer.

7. Check your OS history update, e.g. to check if the issue happen after some specific Window update. 

Regards,

Richard Tan

[cheburger]

Hello I have tried everything above, and none of that worked. Do you think there is anything else I can try ?

[RichardTanSY_Altera]

May I know which Operating System are you using?

Have you set up the questa license?

Regards,

Richard Tan

[RichardTanSY_Altera]

Hi,

Do you able to resolve the issue?

Perhaps you could try to uninstall the Questa, and re-install the Questa software. 

Regards,

Richard Tan

[RichardTanSY_Altera]

We noticed that we haven't received a response from you regarding the latest previous question/reply/answer, and will now transitioning your inquiry to our community support. We apologize for any inconvenience this may cause and we appreciate your understanding.

If you have any further questions or concerns, please don't hesitate to reach out. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.

The community users will be able to help you on your follow-up questions.

Thank you for reaching out to us!

Best Regards,

Richard Tan