Problem renewing Questa prime license

[HOcg]

Hi,

I have access my "Self licensing Center" and selected one of my licenses which still has valid license with maintenance. I want to renew it but then I got the following error message: "This license does not have enough available seats to renew."

What does it mean? How can I renew then my license? I understand that this renewal means to get another year of license and maintenance, right?

Best regards,

Jorge

[AR_A_Intel]

Hello

Welcome to INTEL forum. Can you get me the error message screenshot?

[HOcg]

Hi,

as I mention the error shows the message: "This license does not have enough available seats to renew." after clicking on the "Apply Renewal".

The screenshot is:

[AR_A_Intel]

Hi

Thanks for update, could you provide the details for checking

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

Product:

For privacy, reply/attach file in private message.

[HOcg]

Hi AR_A_Intel,

I have already sent you a PM with the title: In regard to issue: "Problem renewing Questa prime license"

Thank you,

Jorge

[AR_A_Intel]

We PM you an update in private mail. TQ 

[HOcg]

And replied back

[crclayton]

Hi AR_A_Intel,

What's the cause and resolution of this "This license does not have enough available seats to renew" issue? I'm also getting reports of this and I'm not sure what to recommend. 

Thanks,

Charlie Clayton

Altera FAE

[AR_A_Intel]

We reply you in the private message. Hope you received it. 

[AR_A_Intel]

We do not receive any response from you to the previous reply/answer that I have provided in private message. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you