Quartus Prime Standard 20.4 silent installation with SCCM

[ThomasH]

When deploying Intel FPGA 20.4 standard we run into an issue when attempting to install the software as required. The install will just hang up with no error message while running the Quartus installer. When we set the deployment to available it is able to successfully install.

Install commands
QuartusSetup-20.1.1.720-windows.exe --mode unattended --unattendedmodeui none --installdir C:/intelFPGA/20.1 --accept_eula 1

We saw that this issue was also reported in 19.1, but it doesn't look like a resolution was found.
https://community.intel.com/t5/Intel-FPGA-Software-Installation/Quartus-Prime-Standard-19-1-silent-installation-with-SCCM/m-p/719876/highlight/true#M1660

Any recommendations would be greatly appreciated.

[RichardTanSY_Altera]

Hi @ThomasH 

From the link provided:

Have you try to run the installer with: --skip_registration 1
This will skip installing some prerequisites, adding some registry entries.
Let me know whether the installation succeed.

If not, try running it with: --syncdebugtrace debug.txt
then pass us the debug.txt file. I'll ask the engineer to approach the vendor for further investigate. 

Have you try to turn off all antivirus software and try to install again? Just to be sure that we rule out this possibility. 

Also, could you help to describe what do you mean by "When we set the deployment to available it is able to successfully install." ? 

Can you help to attach a screenshot of the issue where the install just hang up with no error message  as well?

Thanks.

Best Regards,

Richard Tan

[ThomasH]

Thanks for the quick response,
We attempted to run the install with "--skip_registration 1" without any luck. I have attached is the debug log that was generated.
--Also, could you help to describe what do you mean by "When we set the deployment to available it is able to successfully install." ? 
in SCCM you can set a deployment to required (it will install automatically) or available (the install can be started by the user)

I've attached a screenshot of what we see, the quartus installer is running in the background and is using CPU and memory but there is no disk usage. We let that run for a couple hours without any change.

[RichardTanSY_Altera]

Hi @ThomasH 

Can you try a smaller size installer to see if it installs successfully? A good one to try is the Quartus Prime Pro Edition Help installer.

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[ThomasH]

Sorry for the delay, we tried just the helper tool but ran into the same issue.

[RichardTanSY_Altera]

Hi @ThomasH 

We have ask the vendor to check on this and this may takes some time. 

I will update once there is any finding. 

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[RichardTanSY_Altera]

Hi @ThomasH 

Could you try running the installer with --parallel-decompression-cores 1?

QuartusSetup-20.1.1.720-windows.exe --mode unattended --unattendedmodeui none --installdir C:/intelFPGA/20.1 --accept_eula 1 --parallel-decompression-cores 1 --syncdebugtrace debug-1-core.txt

And send us the resulting debug.txt file?

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[ThomasH]

Sure thing, attached is the log file.

[RichardTanSY_Altera]

Hi @ThomasH 

May I know which Windows version that you are using?

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[ThomasH]

Win 10 Version 21H1 (OS Build 19043.1052)

[RichardTanSY_Altera]

Hi @ThomasH 

I sent 'debug-1-core.txt' to the vendor, but they found it was not the one generated by the updated installer. Could you help to double check? You will need to run:

QuartusHelpSetup-20.1.1.720-windows.exe --mode unattended --unattendedmodeui none --installdir C:/intelFPGA/20.1 --accept_eula 1 --parallel-decompression-cores 1 --syncdebugtrace debug-1-core.txt

within SCCM, send us back the debug output file: debug-1-core.txt

Below is the reply from vendor:

The installer you shared seems correct (it includes the debug and is built with the provided InstallBuilder version) but the debug file sent by your customer does not match.

We see the uploaded installer is named: QuartusHelpSetup-20.1.1.720-windows.exe while the debug file from your user seems to correspond to QuartusSetup-20.1.1.720-windows.exe. Apart from the difference in the name, we see it seems to be much bigger. In addition, recent versions of InstallBuilder include the version string from the used builder in the debug file, which does not appear in your customer debug file, so it seems they did not use the latest installer to recreate the debug file. Could you ask them to verify if that is the case? You could suggest invoking the installer first with --version to confirm the builder matches.

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[RichardTanSY_Altera]

Hi @ThomasH 

I sent 'debug-1-core.txt' to the vendor, but they found it was not the one generated by the updated installer. Could you help to double check? You will need to run:

QuartusHelpSetup-20.1.1.720-windows.exe --mode unattended --unattendedmodeui none --installdir C:/intelFPGA/20.1 --accept_eula 1 --parallel-decompression-cores 1 --syncdebugtrace debug-1-core.txt

within SCCM, send us back the debug output file: debug-1-core.txt

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[ThomasH]

Sorry for the mistake. I have attached the new log, thanks for looking into this.

[RichardTanSY_Altera]

Hi @ThomasH 

Did the installer hang this time? According to the debug file, it was completed. Could you share us the installation log if you still have it?

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[RichardTanSY_Altera]

Hi @ThomasH 

Did the installer hang this time? According to the debug file, it was completed. Could you share us the installation log if you still have it?

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[RichardTanSY_Altera]

Hi @ThomasH 

Did the installer hang this time? According to the debug file, it was completed. Could you share us the installation log if you still have it?

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[RichardTanSY_Altera]

Hi @ThomasH 

Did the installer hang this time? According to the debug file, it was completed. Could you share us the installation log if you still have it?

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[RichardTanSY_Altera]

Hi @ThomasH 

Did the installer hang this time? According to the debug file, it was completed. Could you share us the installation log if you still have it?

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[RichardTanSY_Altera]

Hi @ThomasH 

Did the installer hang this time? According to the debug file, it was completed. Could you share us the installation log if you still have it?

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[ThomasH]

I'm sorry for the delay, we've had some other issues that have taken precedence. It did fail to install, attached is the requested install log. Thank you for your help and patience.

[RichardTanSY_Altera]

Hi @ThomasH 

I don't think the debug-1-core.txt file that you provided is the one that we need.

The installation log files are in <installdir>/logs directory. They should be in text files. 

Could you help to confirm this and send us the installation log? 

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[ThomasH]

The only log I found is quartus_help-20.1.1.720-windows-install.log, located in C:\intelFPGA\20.1\logs and contains the following

Log started 09/15/2021 at 01:40:47
Preferred installation mode : unattended
Trying to init installer in mode unattended
Mode unattended successfully initialized
Preparing to Install
Preparing to Install
Unpacking files
Installation completed
Log finished 09/15/2021 at 02:16:39
Exiting with code 0

[RichardTanSY_Altera]

Hi @ThomasH 

It seems to me that the installation was completed. 

Could you help to check whether it was installed? 

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[ThomasH]

Unfortunately it did not install