Quartus Soft LVDS Intel FPGA IP v18.0 fail to open

[GuptaS]

Hello Team,

We have trouble in opening the LVDS in Quaus tool.

Its either not opening window or if opening also, its just a blank screen coming.

We are using remote desktop to connect this and we are using this on REDHAT machine.

Note: We have updated the patches as well.

Any recommendations will be appreciated.

Regards,

Gupta.

[KennyTan_Altera]

Can you give me the specific OS that you were using? Redhat 8.0?

[GuptaS]

Hello Kenny,

we are using Red Hat Enterprise Linux release 8.10 (Ootpa).

Do let me know if you need any more details.

Regards,
Guppta.

[TingJiangT_Intel]

Hi there, are you using VPN while you are using remote desk to access Quartus?

BTW, what's your Quartus Version?

Thanks

[GuptaS]

Hello @TingJiangT_Intel 

Sorry for the delayed response.
Yes, we are using VPN for remote connection as well. (Does this matter?)
and we are using 18.1_standard version.

Regards,
Gupta.

[TingJiangT_Intel]

 As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.