Quartus floating license problems

[CHatz]

"quartus" v2021.02, vendor: alterad, expiry: permanent(no expiration date)

License server: SRS20063.srsd.ntd_srs1

floating license no expiration date

This license cannot be checked out because:

No such feature exists.

Feature: quartus

License path: 1717@wf-srs-dc02.sperry.rail;1800@SRS20063;1800@SRS20063.srsd.ntd_srs1;

FlexNet Licensing error:-5,414

[AR_A_Intel]

Hello

Welcome to INTEL forum. To narrow down this issue. Can you provide your

1)full debug/error.log file

2) Error message screen shot

3) Assembler report

4) Machine OS information

5) License.dat file

6) lmutil lmstat –a –c <port>@<server> in BOTH server and client machine.

And for privacy, you can also reply/attach your file in private message.

[CHatz]

The OS is Windows 10 Pro. I am attaching the information that you requested.

[AR_A_Intel]

Hello

Quartus is using a new daemon version 11.16.2.1. Could you help check and upgrade the client PC to newest version of alterad and mgcld daemon. And see how thing go.

The daemons can be downloaded from the following link:

https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/licensing/daemons.html

[AR_A_Intel]

We have not heard from you and I hope that my last note clears up this matter. If you don’t have any further question, I will place this issue in close-pending status. Should you encounter new issues, you are welcomed to file a new Case. Thank you for your understanding, stay safe and I hope you have a great day.