Some questions about FPGA AI Suite environment configuration

[STATEABC]

I downloaded the Ubuntu system, the system is 20.04

After the system is installed, I want to configure the FPGA AI Suite environment

According to the Getting Started Guide, I first entered the command:
sudo apt-get install --reinstall libappstream4
But it will delete my Linux settings, make my computer unable to connect to the Internet, and uninstall my USB device. The most annoying thing is that in the upper right corner of the Linux system, Power Off/Log Out only has Log Out, and clicking it has no response

So I skipped the command and directly installed the FPGA AI Suite.deb file
sudo apt install ./intel-fpga-ai-suite-ubuntu20_2024.2_amd64.deb
But the above problems still occur, which makes my subsequent environment configuration unable to proceed

I want to know what's going on?

Any help is appreciated

[Vipin_S_Intel]

Hi Ma Li, we would like to inform you that we are routing your query to the dedicated team for further assistance.

[khtan]

Hi STATEABC,

Thanks for using Intel/Altera forums. I'm Kian and will looking into this case.

Do you have the full log of the command use and the output in the console as it is quite hard to analyze the issue.

My best bet is that when you run the command "sudo apt-get install --reinstall libappstream4" , the apt also detects alot of orphaned or sort of 'unused/leftover' packages that are deemed removeable by the application.  You will get like "The following packages were automatically installed and are no longer required:" or these packages are automatically removed etc.

As libappstream4 is part of the core ubuntu package to access appstream packages (https://packages.ubuntu.com/focal/arm64/libappstream4) I'm suspecting apt is removing additional packages that it deemed orphaned. You might have to run apt to reinstall those packages that were removed. 

Could you help answer the questions below

1. May I know whether the Ubuntu 20.04 is a freshly installed OS on the system (means just installed and run the command) ? If it is not , is there any OS upgrade done prior (eg from ubuntu 18 to 20.04 etc). 

2. Is the ubuntu OS a standalone OS or based on Windows Linux (WSL)? If linux standalone, does the ubuntu desktop GUI working?

3. Is there any apt update run before that and is there any issues when running the update alone?

4.  when running the command "sudo apt-get install --reinstall libappstream4" , what is the output of it, and any auto packages removal.

Thanks

Regards

Kian

[khtan]

Hi STATEABC,

May I know is there any updates to this case?

Thanks

Regards

Kian

[khtan]

Hi STATEABC,

As we do not receive any response from you on the previous question, I will set this thread to close-pending. Please login to ‘https://supporttickets.intel.com/s/?language=en_US’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

Thanks

Regards

Kian