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Beginner
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There is no response for the Request to update the companion ID.

Hi,

I requested customer support in "Intel FPGA self licensing center" to update the companion ID. I didn't get any response and it's almost 2 weeks.

 

I always use the following link to change my companion ID and response used to come within 24 hours, but this time there is no response.

 

Link I used for request: https://fpgasupport.intel.com/Licensing/license/contact.html

 

Type of Licensing Issue: I can't generate a companion or temporary license

 

Can anyone guide me for updating my companion ID?

 

Thank you

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5 Replies
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8 Views

Hello

 

Welcome to INTEL forum. To narrow down this issue. Can you provide your license.dat file and your PC NICID for checking? And for privacy, you can also reply/attach your file in private message.

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Beginner
8 Views

Hi,

 

Sure, I sent the license.dat file and PC NICID in private message.

 

Thank you

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8 Views

Hello

 

We do not received your attachment in private message. Could you resend it again?

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Beginner
8 Views

Hi,

 

I messaged in "My Intel >> My Support >> My open cases". My request ID is 04317741. Is that the right link to respond for message?

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8 Views

Hi

 

We send you a privet message.

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