There is no response for the Request to update the companion ID.

UTech · ‎08-23-2019

Hi,

I requested customer support in "Intel FPGA self licensing center" to update the companion ID. I didn't get any response and it's almost 2 weeks.

I always use the following link to change my companion ID and response used to come within 24 hours, but this time there is no response.

Link I used for request: https://fpgasupport.intel.com/Licensing/license/contact.html

Type of Licensing Issue: I can't generate a companion or temporary license

Can anyone guide me for updating my companion ID?

Thank you

AR_A_Intel · ‎08-27-2019

Hello

Welcome to INTEL forum. To narrow down this issue. Can you provide your license.dat file and your PC NICID for checking? And for privacy, you can also reply/attach your file in private message.

UTech · ‎08-28-2019

Hi,

Sure, I sent the license.dat file and PC NICID in private message.

Thank you

AR_A_Intel · ‎08-30-2019

Hello

We do not received your attachment in private message. Could you resend it again?

UTech · ‎08-30-2019

Hi,

I messaged in "My Intel >> My Support >> My open cases". My request ID is 04317741. Is that the right link to respond for message?

AR_A_Intel · ‎08-30-2019

Hi

We send you a privet message.