Intel® FPGA Software Installation & Licensing
Installation and Licensing that’s includes Intel Quartus® Prime software, ModelSim* - Intel FPGA Edition software, Nios® II Embedded Design Suite on Windows or Linux operating systems.
1175 Discussions

Unable to access Self Service Licensing Center

rst3
Beginner
1,195 Views

I am unable to get into the FPGA Self Service Licensing Center to generate licenses.  When I try to log in with my account, I see the error pages shown in the attached screenshots.

Screenshot 2023-04-14 at 3.00.53 PM.png

Screenshot 2023-04-14 at 2.59.09 PM.png

  

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5 Replies
AR_A_Intel
Employee
1,170 Views

Hi

 

Welcome to Intel forum. For login issue please fill in form below https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html   

For more regarding sign in/login to Intel account issue:

https://www.intel.com/content/www/us/en/support/topics/azure-sign-in-faq


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rst3
Beginner
1,156 Views

Hi, I filled in that form originally and they closed my ticket and routed me to this forum which is why I am asking it here.

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AR_A_Intel
Employee
1,050 Views

Hi

 

We deeply apologize for the inconvenience and long delay as I’m out of office recently. May we know, is the login issue still persist?  If yes, could you provide details for checking?

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

 

For privacy, reply/attach file in private message.


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AR_A_Intel
Employee
990 Views

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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NewportRI
Novice
551 Views

I am having the same issue and was directed to utilize the community support for resolution.

How do I get additional assistance for the login issue?

Here is the email received.

 

Thank you for contacting Devel

 

oper Zone support.
 
We are sorry for the inconvenience caused. Please be informed that the query related to FPGA (like account or licensing issue, etc.) will be handled in our community by our tech experts only. Kindly post your query in the below-mentioned link to get further assistance.
 
Community Forum Link: https://community.intel.com/t5/Intel-FPGA-Software-Installation/bd-p/fpga-software-installation-licensing
 
We wish to get your query addressed sooner by our community tech experts. Proceeding further, we are closing this ticket. 
 
For any concerns related to the Developer Zone account login or website, please feel free to open a new ticket: https://software.intel.com/en-us/support
 
We appreciate your patience in advance!
 
We wish you a safe and healthy environment!
 
Best Regards,
 
Vishwas
Developer Zone Support Associate
https://software.intel.com

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