Unable to check out license for Quartus 23.1 pro

[Ramesh_Rella]

Hi 

The Quartus tool was unable to pick up the license from the pointer file and got the below error.

Please do the needful asap.

Problem Details
Error:
Internal Error: Sub-system: DEV, File: /quartus/ddb/dev/dev_family_info_mgr_body.cpp, Line: 3198
Required PDB file(s) not installed. Last choice was /home/lea_nxh3676_scratch/work_beq03067/nxh3676_trunk_new_swm/local_cadenv_do_not_delete/.caddata/devices/ddb_cumulative_info.ddb
Stack Trace:
  Quartus          0xc5928: DEV_FAMILY_INFO_MGR_BODY::load_data_from_pdb(DEV_FAMILY_ENUM, DEV_FAMILY_INFO_MGR_BODY::DEV_FAMILY_DATA_TYPE, FIO_PATH const*) [clone .cold] + 0xa54 (ddb_dev)
  Quartus         0x1630d9: DEV_FAMILY_INFO_MGR_BODY::load_family_data(DEV_FAMILY_ENUM) + 0x49 (ddb_dev)
  Quartus         0x13eed3: DEV_FAMILY_INFO_MGR_BODY::get_desc_of(DEV_FAMILY_ENUM) + 0x33 (ddb_dev)
  Quartus         0x137449: DEV_FAMILY_MANAGER::test_trait_of(DEV_FAMILY_ENUM, DEV_FAMILY_TRAIT_ENUM) const + 0x39 (ddb_dev)
  Quartus         0x14c755: DEV_FAMILY_MANAGER::filter_family_list(std::vector<DEV_FAMILY_ENUM, std::allocator<DEV_FAMILY_ENUM> >*, DEV_FAMILY_ENUM, std::vector<DEV_FAMILY_TRAIT_ENUM, std::allocator<DEV_FAMILY_TRAIT_ENUM> >*, bool, bool) const + 0x75 (ddb_dev)
  Quartus          0x1e451: IPCATALOG_QUARTUS_PROXY::retrieve_quartus_installed_families() + 0xe3 (mega_ipcatalog)
  Quartus          0x1e4f5: IPCATALOG_QUARTUS_PROXY::get_all_quartus_installed_families() + 0x9 (mega_ipcatalog)
  Quartus          0x2431f: IPCATVIEWQ_VIEW::setup_device_family_combobox() + 0xb1 (mega_ipcatviewq)
  Quartus          0x25523: IPCATVIEWQ_VIEW::IPCATVIEWQ_VIEW(QWidget*, IPCATALOG_QUARTUS_PROXY*) + 0xf5d (mega_ipcatviewq)
  Quartus          0x25962: IPCATVIEWQ_IP_CATALOG_VIEW::IPCATVIEWQ_IP_CATALOG_VIEW(QWidget*, unsigned int) + 0x14 (mega_ipcatviewq)
  Quartus          0x25b01: IPCATVIEWQ_DOCK_WIDGET::IPCATVIEWQ_DOCK_WIDGET(QWidget*, unsigned int) + 0xc3 (mega_ipcatviewq)
  Quartus          0x25b94: mega_ipcatviewq_create_dock_widget + 0x26 (mega_ipcatviewq)
  Quartus          0xf143e: AFCQ_DOCK_MGR::create_dock_widget(AFCQ_DOCK_ENUM, AFCQ_MAIN_WINDOW*) const + 0x468 (gcl_afcq)
  Quartus          0xb3ff3: QUI_FRAME_WND::create_dock_widget(int, char const*, Qt::DockWidgetArea, bool) + 0xc5 (sys_qui)
  Quartus          0xba2b0: QUI_FRAME_WND::ip_catalog_action() + 0x12c (sys_qui)
  Quartus          0x18f46: QGQ_MAIN_WINDOW::QGQ_MAIN_WINDOW(QUI_FRAME_INFO*, QUI_FW_STATE_ENUM, QWidget*, QFlags<Qt::WindowType>, bool) + 0x1a6c (sys_qgq)
  Quartus          0x1ad63: sys_qgq_create_frame_wnd + 0x36 (sys_qgq)
  Quartus          0xa4e28: QUI_FRAME_MGR::create_frame_wnd(QUI_FW_STATE_ENUM, QUI_FRAME_INFO*, bool) + 0x4b0 (sys_qui)
  Quartus          0xa50ed: QUI_FRAME_MGR::create_main(_GUID const&) + 0x2f (sys_qui)
  Quartus          0x7680a: QUI_APP::init_instance(int, char const**, QUI_CMDLINE*) + 0x512 (sys_qui)
  Quartus          0x11a05: QGQ_APP::init_instance(int, char const**, QUI_CMDLINE*) + 0x117 (sys_qgq)
  Quartus          0x113a8: QGQ_APP::init_instance(int, char const**) + 0x12 (sys_qgq)
  Quartus         0x4042b7: qgq_main(int, char const**) + 0x65 (quartus)
  Quartus          0x4e5c0: msg_main_thread(void*) + 0x10 (ccl_msg)
  Quartus          0x50b07: msg_thread_wrapper(void* (*)(void*), void*) + 0x8c (ccl_msg)
  Quartus          0x1f568: mem_thread_wrapper(void* (*)(void*), void*) + 0x98 (ccl_mem)
  Quartus          0x10f58: err_thread_wrapper(void* (*)(void*), void*) + 0x1e (ccl_err)
  Quartus           0xba55: thr_thread_wrapper + 0x15 (ccl_thr)
  Quartus          0x4f6f4: msg_exe_main(int, char const**, int (*)(int, char const**)) + 0xd3 (ccl_msg)
  Quartus         0x4043a8: main + 0x26 (quartus)
  System           0x22555: __libc_start_main + 0xf5 (c)
  Quartus         0x4041a9: _start + 0x29 (quartus)

End-trace

Executable: quartus
Comment:
None

System Information
Platform: linux64
OS name: Red Hat
OS version: 7

Quartus Prime Information
Address bits: 64
Version: 23.1.0
Build: 115
Edition: Pro Edition

[AR_A_Intel]

Hello,

Welcome to INTEL forum. To further understand the issue, could you get me the:

1) Debug/error.log file

2) Screenshot of Quartus II>>tools>>license setup

3) Output of “lmutil lmstat –a –c <port>@<address>” server and client

4) License.dat file

For privacy, reply/attach file in private message.

[AR_A_Intel]

We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you