License issue with Quartus Prime Standard Edition under University Program

[SSM]

Dear Help,
I generated the license file for the following:
SW-PE-FIX-UNIV, IP-NIOS/UNIV, SW-MODELSIM/UNIV
# Quartus PRO Edition Fixed for University Program, 1 Seat(s)
# University License NIOS II Soft Processor FPGA IP, 5 Seat(s)
# ModelSim for University Program, 5 Seat(s)

but when I open the Quartus software it says:
"cannot connect to Intel FPGA license file update you may need to contact customer service"
I am using that with the DE0 board,
thank you for the help
SSM

[AR_A_Intel]

Hello

Welcome to INTEL forum. To narrow down this issue. Can you provide your

1)full debug/error.log file

2) Error message screen shot

3) Quartus version use

4) Machine OS information

5) License.dat file

And for privacy, you can also reply/attach your file in private message.

[AR_A_Intel]

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you