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License issue with Quartus Prime Standard Edition under University Program

Dear Help,
I generated the license file for the following:
SW-PE-FIX-UNIV, IP-NIOS/UNIV, SW-MODELSIM/UNIV
# Quartus PRO Edition Fixed for University Program, 1 Seat(s)
# University License NIOS II Soft Processor FPGA IP, 5 Seat(s)
# ModelSim for University Program, 5 Seat(s)

but when I open the Quartus software it says:
"cannot connect to Intel FPGA license file update you may need to contact customer service"
I am using that with the DE0 board,
thank you for the help
SSM

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Re:License issue with Quartus Prime Standard Editi...

Hello

 

Welcome to INTEL forum. To narrow down this issue. Can you provide your

1)full debug/error.log file

2) Error message screen shot

3) Quartus version use

4) Machine OS information

5) License.dat file

 

And for privacy, you can also reply/attach your file in private message.


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