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29297 Discussions

Access to INTEL Premier Support

wasif1
Beginner
‎06-16-2006 09:29 PM
433 Views
We havent been able to access Intels Premier Support service for Intel Visual Fortran Compiler 9.0. We would like to download version 9.1 for the Fortran compiler. We are using the proper username and password, but we keep getting the following message:

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Welcome to Intel Premier Support. We were unable to authenticate your access to the Intel Premier Support web site. Please check that your login ID and password were entered correctly and that the URL used was "https://premier.intel.com". If you have forgotten your login or password, the fastest method to gain access to the system is to use the automated login and password links Forgot your password or Forgot your Login ID on the login page. If you continue to have problems, please contact Intel Customer Support via email at quadsupport@mailbox.intel.com
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Does anybody know how to access Premier Support?
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Steven_L_Intel1
Employee
‎06-16-2006 11:52 PM
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Please follow the instructions in the message to send email to get help.
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jimdempseyatthecove
Honored Contributor III
‎06-17-2006 12:32 PM
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Wasif,

There was an issue regarding the Intel Premier site (as of 9.0) maintaining a Cookie on your system. When 9.1 came out Intel changed the web server as well. The new web server applet would not handle the old Cookie correctly. The fix was to delete your cookies (MS Internet Explorer), then reboot.

Jim Dempsey

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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.