Access to INTEL Premier Support

[wasif1]

We havent been able to access Intels Premier Support service for Intel Visual Fortran Compiler 9.0. We would like to download version 9.1 for the Fortran compiler. We are using the proper username and password, but we keep getting the following message:

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Welcome to Intel Premier Support. We were unable to authenticate your access to the Intel Premier Support web site. Please check that your login ID and password were entered correctly and that the URL used was "https://premier.intel.com". If you have forgotten your login or password, the fastest method to gain access to the system is to use the automated login and password links Forgot your password or Forgot your Login ID on the login page. If you continue to have problems, please contact Intel Customer Support via email at quadsupport@mailbox.intel.com
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Does anybody know how to access Premier Support?

[Steven_L_Intel1]

Please follow the instructions in the message to send email to get help.

[jimdempseyatthecove]

Wasif,

There was an issue regarding the Intel Premier site (as of 9.0) maintaining a Cookie on your system. When 9.1 came out Intel changed the web server as well. The new web server applet would not handle the old Cookie correctly. The fix was to delete your cookies (MS Internet Explorer), then reboot.

Jim Dempsey