Intel® Fortran Compiler
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Asking for a new password does not work

Arjen_Markus
Honored Contributor I
402 Views

I am using a new laptop and of course all the passwords of the previous one have to be reinserted. I apparently used a different password for this website than I thought, so I wanted to ask for a new one. The choice for this did not bring me a verification link (or some such). So I had to resort to the single-use option.

What do I need to do instead to reset my password?

 

Regards,

Arjen

 

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Steve_Lionel
Honored Contributor III
380 Views

The new setup here does not provide the ability to change your password through the usual user profile. I did find that the "forgot password" link worked, but it took several tries. I have a multi-month case open with Intel about the many errors in their new, allegedly more secure, login system. It won't let me log in from my iPad at all if I am using a password manager, and I get "internal server errors" on a desktop. I even had an engineer watch my screen as I demonstrated the problem.

I have some choice words regarding the people who foisted this disaster on Intel's customer base, making an already miserable login experience even worse, but they are not suitable for publication here.

Arjen_Markus
Honored Contributor I
339 Views

Well, this is akin to some other problems I have been having simply doing my job. Gratuitous changes to software that worked fine before. I am entitled to be grumpy and I use that entitlement whenever I can, but sometimes it makes me cry.

Steve_Lionel
Honored Contributor III
323 Views

As a former employee who always wanted the best for my users, it upsets me when the company goes out of its way to make the experience worse. When we started the Fortran forum here after moving from Compaq, it wasn't too bad, but every few years the software would change and the experience got worse each time - the motivation was likely to be financial. Here it looks as if everything was outsourced and those in charge have no sense of ownership of the problems. That I get "500 Internal Server Error" messages every time I log in should instill urgency in a fix, yet it has been more than three months, and nothing has been done, despite my getting an email every three days moving the goalpost three days further out.

Yes, I am grumpy - and embarrassed for my former compiler support colleagues who have no influence over the problem.

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