Installer says another instance of the installer is running

[Sourish_B_]

Hello,

This is my first time posting to this forum, not sure if this is the right forum for this question. Apologies if that is not the case.

Some time back I had installed Intel Parallel Studio XE on my 64-bit Ubuntu 12.04 machine, at which time I had only installed a few selected components. Recently, I realized that I needed to install Vtune amplifier to profile my code. So I downloaded a file called "parallel_studio_xe_2015_update3.tgz", un-tar-gzed it, ran the installer and chose to modify my installation. At this point, I got a message saying that there was another instance of the installer running (there wasn't). The full screen looks as follows:

This product is already installed
--------------------------------------------------------------------------------
Installation program has detected that at least one component of the product is 
already installed. Select one of the following options to continue: 
--------------------------------------------------------------------------------
1. Modify the installation [default]
2. Repair the installation
3. Uninstall the product

h. Help
q. Quit
--------------------------------------------------------------------------------
Please type a selection or press "Enter" to accept default choice [1]: 1
Another instance of the installation program has been detected. Please quit the 
other instance and try again.
--------------------------------------------------------------------------------
Press "Enter" key to quit:

I've even tried rebooting the machine, to kill off any processes which might be causing this. But this is a perfectly reproducible problem. Has anyone seen something like this before? How do I get the installer to run?

Thanks,

Sourish

[TimP]

Among the peculiarities of VTune is that it can't coexist with other versions of VTune.  So you must search out and uninstall all versions of VTune before installing a new one.

[Kevin_D_Intel]

What you described occurring is not expected. We expect the Modify to proceed and suggest components that can be installed.

I will open a private communication with you to see if we can gather some logs from you to help us investigate the apparent second installer instance.

[ashish5679]

Hi,

Why private conversation, please post reult in forum.

   

[Sourish_B_]

@Tim: I don't have any other version of VTune installed. What the installer is finding is another installer process running, not another VTune installed.

@Kevin: Thanks! I look forward to the debugging process.

[Kevin_D_Intel]

Sourish - Thank you again for the details you provided. I forwarded those to our Installation Development team (see internal tracking id below) for their analysis and will keep you posted on what they find.

(Internal tracking id: DPD200375186)

(Resolution Update on 11/20/2015): This defect is fixed in the Intel® Parallel Studio XE 2016 Update 1 Release (PSXE 2016.1.056 - Linux)

[Kevin_D_Intel]

Sourish - I know you have the work around for this for PSXE 2015. I just received confirmation from Development that the underlying defect is also now fixed in our upcoming PSXE 2016 Update 1 release due out shortly.

Thank you for making us aware of this defect.

[Saibal_A_]

Sourish/Kevin - Can you please let us know the work around? I am facing the exact same issue.

[Kevin_D_Intel]

@Saibal - I sent you a private communication.

[Cesar_M_1]

Maybe someone could make the solution public, since I am having the same problem.

[Kevin_D_Intel]

The "solution" is to use the PSXE 2016 Update 1 or later which contain the officially supported fix. The work around I do not want to make public.

Are you unable to use our latest PSXE 2016 Update 3 release?

[Michael_G_2]

Kevin D (Intel) wrote:

The "solution" is to use the PSXE 2016 Update 1 or later which contain the officially supported fix. The work around I do not want to make public.

Are you unable to use our latest PSXE 2016 Update 3 release?

I have the same issue as described in this thread.  Could you kindly send me the workaround? I'm on a linux machine.