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Premium Service not available

rrollanderson_ucla_e
Beginner
‎04-23-2012 05:27 PM
526 Views
After purchasing the Intel Visual Fortran compiler software, installing it and registering, the touted "Premium" Service is unavailable. It tells me that my user ID and password can't be verified even though I have emails from Intel verifying both. Also, they do not respond to emails enquiries about help. How does one reach a real person at Intel that can answer some basic questions?
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Steven_L_Intel1
Employee
‎04-24-2012 06:44 AM
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Sorry to hear of the problems you're having with Intel Premier Support. I will ask one of our specialists in that area to assist you.
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Anonymous66
Valued Contributor I
‎04-24-2012 07:16 AM
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Hello,

I have responded to your issue in a privatepost because my response contains information about your account. Private replies are only visible toIntel employees and the person beingreplied to, so you must be logged to see it.

Regards,
Annalee

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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.