installation of IVF 11.1.038

[Ferdinando_Alde]

I am trying to install the compiler on a Toshiba Portege R600 with Windows 7 RTM 64bit and the setup remains in loop during the check of the licence file (chklic.exe).
Ending the task via Task Manager the setup is able to go on but ONLY in trial mode. What happens?
I tried to switch off the UAC but the result is the same.
The IVF 10.1.030 runs fine.

I am using also a Panasonic CF-52 with the same version of Windows and all is perfect.

[Steven_L_Intel1]

I suggest you register the serial number at the Intel Registration Center, have it email you a license file, and install using the license file. It may be that something is blocking the install from contacting the registration service.

[Ferdinando_Alde]

Quoting - Steve Lionel (Intel)

I suggest you register the serial number at the Intel Registration Center, have it email you a license file, and install using the license file. It may be that something is blocking the install from contacting the registration service.

Thanks Steve.
This is exactly the procedure I use. And, duringmy tests, I have also requested, and received, a new .lic file.
Probably the problem is due to FLEXlm system and the program that loops is the chklic.exec.

[Steven_L_Intel1]

Are you saying it does this even when you provide a license file?

[Ferdinando_Alde]

Yes. The setup enter in a loop on the first map and says: "Reading existing licenses ..."

At this pointif you stops the processs chklic.exe for 5 times the setup continues but permit only the choice uf the trial month.

[Steven_L_Intel1]

This is interesting - we know of an issue with this exact symptom, but it should not be affecting your notebook. It is fixed in the next update which is supposed to be out "real soon now".

Would you please do me the favor of downloading and running the Intel CPU IProcessor Identification Utility and tell me what it says on the "CPUID Data" page? You can attach a screen shot or just tell me the text. It's the "Processor Classification" section I am most interested in.

[Yang_W_Intel]

Quoting - Ferdinando Alde'

I am trying to install the compiler on a Toshiba Portege R600 with Windows 7 RTM 64bit and the setup remains in loop during the check of the licence file (chklic.exe).
Ending the task via Task Manager the setup is able to go on but ONLY in trial mode. What happens?
I tried to switch off the UAC but the result is the same.
The IVF 10.1.030 runs fine.

I am using also a Panasonic CF-52 with the same version of Windows and all is perfect.

Thanks for reporting. I'm investigating the issue and let you know if there any updates.
Thanks.
-Yang

[Ferdinando_Alde]

Hi Steve,

this is the CPUid:

Intel Processor Identification Utility
Version: 4.20.20090811
Time Stamp: 2009/09/17 09:04:04
Operating System: 6.1-7600-
Number of processors in system: 1
Current processor: #1
Active cores per processor: 2
Disabled cores per processor: 0
Processor Name: Intel Core2 Duo CPU U9400 @ 1.40GHz
Type: 0
Family: 6
Model: 17
Stepping: A
Revision: A07
Maximum CPUID Level: D
L1 Instruction Cache: 2 x 32 KB
L1 Data Cache: 2 x 32 KB
L2 Cache: 3 MB
Packaging: FCPGA/FCBGA
Enhanced Intel SpeedStep Technology: Yes
MMX: Yes
Intel SSE: Yes
Intel SSE2: Yes
Intel SSE3: Yes
Intel SSE4: Yes
Enhanced Halt State: No
Execute Disable Bit: Yes
Intel Hyper-Threading Technology: No
Intel 64 Architecture: Yes
Intel Virtualization Technology: Yes
Expected Processor Frequency: 1.40 GHz
Reported Processor Frequency: 1.40 GHz
Expected System Bus Frequency: 800 MHz
Reported System Bus Frequency: 800 MHz
*************************************************************

[Steven_L_Intel1]

Thanks - this is helpful. When the next update (probably 11.1.046) comes out, please download and try that and let us know if it installs.

[Steven_L_Intel1]

11.1.046 is available now - please try installing that and let me know what happens.

[Yang_W_Intel]

Quoting - Yang Wang (Intel)

Thanks for reporting. I'm investigating the issue and let you know if there any updates.
Thanks.
-Yang

This issue is fixed in the 11.1.046 release. It's available now for download from Intel Registration Center.

Also please read the details at - http://software.intel.com/en-us/forums/showthread.php?t=68459 and the following two KBs:
1. http://software.intel.com/en-us/articles/the-installation-or-uninstallation-hangs-at-start-up-dialog-during-reading-existing-licenses/
2. http://software.intel.com/en-us/articles/program-crashes-or-hangs-on-some-systems/

-Yang

[Ferdinando_Alde]

Thanks Steve, Thanks Yang.

The 11.1.046 runs perfectly.

[Steven_L_Intel1]

Glad to hear it. Incidentally, we found that the 11.1 IMSL installer has the same issue. We are rebuilding that and should have it available next week. If you already have IMSL installed, you can ignore this.