The installer is telling me i should use "software" of Control Panel to uninstall the old version before, but i don't have it in the Control Panel, so how to uninstall?
> open Windows 10 Settings and press on Apps, ten on R.H. panel,
Here is a screenshot of what i can find in the Windows 10 settings page:
I can't find the "Intel Management Engine Component"?
I have Windows 10 Pro 1809 Build 17763.379
What is R.H. panel @LWAKSMAN ?
Here is a screenshot of my device manager - nothing to see of a "Management Engine Interface"
Yes, i have tried to install ME_Consumer_Win10_64_1909.12.0.1236.zip manually as well of course.
The installer won't let me continue, see 2nd screenshot of my first posting - here the translation:
The setup program was terminated prematurely due to the following error:
Another version of the product is already installed. The installation of this version cannot be continued. Use the Software Control Panel option to configure or remove the existing version of this product.
Click here to open the log file.
On the image Device Manager, attached to your post I can see in first line surrounded by red frame: Intel(R) Management Engine Interface. Please right click with mouse on this line and and then click on Uninstall device (choose the Delete option).
One more thing. As you can see only one image is attached to your post. One attachment is a limitation in this platform. If you need to attach more attachments, first pack them int zip file.
I'm logged in as Adminstrator and can remove the driver:
After removing it i started SetupME.exe of ME_Consumer_Win10_64_1909.12.0.1236 but unfortunately i am unable to install it.
"Platform not supported" error
After rebooting the box the driver appears in device manager again.
What am i doing wrong?
PS: On my screen my first post looks like this:
I really don't know what is wrong now. If this driver wasn't installed manually, try to reinstall Intel DSA to the latest version and try to install Management Engine with the DSA https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
Yes, i have the chipset driver installed - no yellow triangles in device manager.
I have unplugged the network cable, rebooted the box, logged in as Administrator, uninstalled the Intel Management Interface with device manager, rebooted with unplugged network cable, logged in as Administrator, tried to install the new driver -> unsuccesful! Same error as described above.
After rebooting with connected internet the driver appears again in the device manager.
What is wrong there?
I have checked against SA00086 and SA00125, all green.
> And, do not use any 3rd party AV programs.
I'm using Windows Defender, what do you mean with 3rd party AV programs @Al.Hill ?
How can i verify if the Intel Management Engine if has been hacked?
A lot of problems can be caused by AV programs. THIS DOES NOT MEAN YOU HAVE BEEN HACKED.
My suggestion is to either do a fresh/clean install, or take your PC to a repair shop.
No other suggestion available.