I have a HadesCanyon NUK. I ran the Radeon Utility Eyefinity option and it combined the two displays (2 x 2560x1600) I am running into a combined one (1 x 5120x1600). How do I revert this?

[PHard9]

I have a HadesCanyon NUK.  I ran the Radeon Utility Eyefinity option and it combined the two displays (2 x 2560x1600) I have connected into a combined display (1 x 5120x1600).  Windows 10 now only sees a single screen being attached rather than two.  I have attempted to undo this but Discarding the Display Group just reverts to a single 2560x1600 display being detectable by Windows 10.

[AdrianM_Intel]

Hello PHard9,

Thank you for posting on the Intel® communities. 

Please run the following tool and attach the reports generated 

1. Intel® System Support Utility (Intel® SSU) 

• Intel® SSU Download link 
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

You may try the following to revert the configuration:

If you wish to return the displays to their original layout as configured using Windows® Display settings, use the Discard Setup option.

To discard the current AMD Eyefinity display group, follow the steps below:

• In Radeon™ Software, click on the Gear icon then select Display from the sub-menu.
• Click on Discard Setup to remove the AMD Eyefinity display group.
• Click Yes to confirm
• When finished, you may close Radeon™ Software.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello PHard9,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[PHard9]

When I remove the display group I then only see a single monitor even though both are connected.

If I go back into the Eyefinity option and do a Quick Setup both monitors are used again - but only as a single device - all dialogs pop up in the boundary between the two physical screens (2 x Dell U3014) - the center of the pared display.

I have attached what I see when I go to the Display option.

When I click on preferences I don't see anything to discard settings.

Looks like I can attach only a single image...

I did the Restore Factory Defaults - however, this didn't seem to change anything.

Regards,

Peter

[PHard9]

Here is the display settings:

[PHard9]

Here is the windows Display Settings when both screens are enabled:

[AdrianM_Intel]

Hello PHard9,

Thank you for your response.

I was testing this configuration on my end and I was able to remove the configuration.

These are the steps done:

• Open the Radeon™ RX Vega M settings.
• Click on Eyefinity.
• Click on Quick set up then 2 displays were shown as only one.
• Check Windows settings and only one monitor was shown with resolution combined.

How to delete the configuration in order to have the 2 displays working normally.

• Open the Radeon™ RX Vega M settings.
• Click on Eyefinity.
• Discard settings.
• Check Windows settings and both monitors were shown.

You can try the following:

Clean driver installation of Intel® HD Graphics and Radeon™ RX Vega M Graphics:

• Open the Device Manager 
• Expand the Display Adapters section
• Find the Intel Graphics Driver. 
• Right-click the Intel Graphics Driver and select Uninstall.
• Select the checkbox Delete the driver software for this device.
• The system must go through a restart to complete the uninstall process.
• If no older drivers are stored in the system, the graphics controller in device manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter' or similar. If not, repeat steps 1 through 6.

Please follow the same steps to install the latest Radeon™ RX Vega M Graphics.

Driver download links:

Intel® HD Graphics Driver for Windows® 10 64-bit

Radeon™ RX Vega M Graphics Driver for Windows® 10 64-bit

At the end, install this software version Edition 19.9.2:

• Install the newest Radeon Software Adrenalin 2019 Edition 19.9.2 
• https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-9-2

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello PHard9,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello PHard9,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[PHard9]

Adrian, Updated the drivers but saw the same behavior. After a lot of trial and error I tried 'Extend Displays' when only one was operating but both were connected.  This enabled both displays, however, the 'Detect Displays' option still only reported a single display. At one point I deleted the Eyefinity configuration in the AMD Settings application and both screens started flickering.  I had to restart the workstation with only a single screen attached to recover from this. So issue not completely resolved but worked around to the point of being usable again. Regards, Peter

[AdrianM_Intel]

Hello PHard9,

Thank you for your response.

I will further investigate this, please allow me some time to update the thread.

Please provide the Intel® System Support Utility (Intel® SSU) report.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello PHard9,

Thank you for your response.

We were investigating more about this case and actually, we were going to suggest you to change to extend mode in Windows, I can see you already did it then you were able to get the monitors working separately by fiddling with the Windows Extend option as well.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel