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TB
Beginner
1,607 Views

Intel Support - LED issue

Hi.

i want to know of you guys experienced the same issues like me with the Intel Support.

i opened 3 tickets regarding my LED issue (dont turn on) and they closed every single one of them without even answering.

Similar experience on the phone. After 30 min waiting i told them my Problem and then... disconnected.

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9 Replies
idata
Community Manager
186 Views

Hello nibul,

I am sorry to hear you are having issues with this matter and the times you contacted us.

I would like to know more information regarding the issue you are expericing, can you please provide the information below?

  • What is exaclty the behavior with the LED? Please elaborate, and if possible add pictures of the behavior.
  • Provide the Intel® NUC Kit model in question.

Regards,

Amy C.

TB
Beginner
186 Views

Hi,

the LED's stopped working after a couple of restarts. This happend since the beginning (all bios Versions)

When i unplug the Power, they work fine until i restart the nuc a couple of times.

i have the Nuc8i7hvk.

idata
Community Manager
186 Views

Hi Nibul,

just curious, is your NUC connected to a TV using the rear HDMI port by any chance?

idata
Community Manager
186 Views

nibul, thank you for that information.

This is an odd behavior, I just tested one of our units and after restarting the Intel® NUC several times the skull LED continued working.

 

Can you please help us to confirm the RAM part number you are using?

In the meantime, please try to clear the CMOS battery on your unit. Find the steps below.

  1. Unplug the system.
  2. Remove the top cover and LED cover.
  3. Unplug the CMOS battery cable for 10 to 25 minutes (see attachment).
  4. Assemble the Intel® NUC.
  5. Boot the system.

If you are using two sticks of RAM, another recommendation is to test one stick at a time.

Let me know the results.

Regards,

Amy C.

TB
Beginner
186 Views

Yes it is @xpandabl

TB
Beginner
186 Views

I use the crucial ct8g4sfs824a 8gb.

I already changed the ram and unplugged the cmos battery. But i didnt helped.

Yesterday i the Hotline again... and was hang up again...

I seriously never had such a bad customer support.

idata
Community Manager
186 Views

Our apologies for the inconvience nibul.

 

I have sent you a private message, please check your inbox.

 

Regards,

Amy C.

idata
Community Manager
186 Views

Hi Nibul,

Thank you for confirming.

Then you have exact same problem as I had before. It is actually the rear HDMI port issue causing the LED to get stuck.

It is possibly something to do with HDTV's HDMI CEC as the rear port is the only one that supports it. If you connect a

PC monitor using the rear HDMI port, there is no problem.

Please check my thread here.

The temporary solution is to use other output like mDP by using an active adapter to HDMI. Although you lose the CEC

function, but at least it is working perfectly for me connected to HDTV. I suppose Intel is already aware this bug from

my reporting. Now that you have exact same issue as me, hopefully there will be a fix soon.

TB
Beginner
186 Views

Thank you for the help @xpandable3

I sold my unit today, so i cant test the mdp solution.

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