NUC10i3FNK Remove Support Message (URL and QR Code) on Bottom of Boot Screen

[CarloMendoza]

I just updated to BIOS version FN0044 on NUC10i3FNK and disappointed to see that the boot screen now has a support message with URL and a QR code. Is there a way to remove that?

I just customized the boot logo and now it's tarnished by the support message.

[AndrewG_Intel]

Hello CarloMendoza

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?

1- A picture from the boot screen showing the "Support Message".

2- By any chance do you recall the previous BIOS version that was running on the Intel® NUC?

3- Please provide details on how you customized the boot logo? Did you create a custom BIOS file?

Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3- To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" dialog below the edit box.

Best regards,

Andrew G.

Intel Customer Support Technician

[CarloMendoza]

I used the instructions available from Intel. Create a .cap file and use the flash command line tools to add the custom splash screen graphic. Attached is the image of the support message that used to NOT be there. I can’t remember off the top of my head what version it was prior to this.

[AndrewG_Intel]

Hello CarloMendoza

Thank you for your response. Please allow us to look into this inquiry and we will be posting back in the thread as soon as we have more details available.

Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello CarloMendoza

Thank you for your patience in this matter.

After investigating this further, we would like to inform you that there is no option to remove the support message (URL and QR code) during POST at this time but BIOS engineering is working on getting an option into BIOS that will allow users to disable this. We don't have an ETA (estimated time) on it yet though.

Thank you for your understanding. Please let us know if you have additional concerns.

Best regards,

Andrew G.

Intel Customer Support Technician

[svenry]

great news!

Maybe Intel should explain how and why it is useful from their point of view

I dont see any advantage but looking forward for an explanation

[Shaun]

I’ve contacted support and posted here about this as well, no idea what Intel were thinking with this unnecessary change, hopefully they’ll rethink it in the next BIOS

[Ronny_G_Intel]

Hi everyone,

The QR code displayed during POST on recent NUCs running latest BIOS version provides customers with reference NUC support information, it opens the following URL on your cellphone: https://www.intel.com/content/www/us/en/support/articles/000005508/intel-nuc.html 

We did this with the intention to provide customers with a quick way to find support reference information for the system but due to your feedback, we are currently working on a way to implement a BIOS option to hide the QR code and support URL during POST. 

I do not know when this BIOS option will be available, I can only tell you that we are working on it.

We really appreciate your back and we take it very seriously.

Regards,

Ronny G

[Shaun]

Thanks Ronny that’s GREAT news!

I don’t mean to offend but it just makes no sense for it to be there and even less sense for it to be there for people to open on their phones

NUC‘s are either prebuilt or barebones for system builders, neither of these would require that type of support and we live in a world where if someone does need help or information they just google it anyway

Having something similar in place 10yrs maybe, not now

Hopefully you will remove it completely again so we the customers are happy and to save extra work for you guys tasked to try and find a work around to implement the ability to hide it, although an easy workaround that springs to mind would be just have it on a screen inside the BIOS settings


Thanks again for listening to the customers ,

Shaun

[RolandT]

I agree with @Shaun , I like the clean minimalistic "Intel NUC" only boot screen. 

[svenry]

Hi Ronny,

now i got your intention and the site is really good and can be useful so you should not give it up.

I would suggest to create a sticker with the QR Code or print it on a two liner and put into the NUC Box.

Thank you for your great support.

Have a nice day!

cheers,

svenry

[JN2]

Is it already fixed in BIOS version 0050 or it's still in queue for future version ?

[Ronny_G_Intel]

Hi JN2,

The URL and QR Code are still part of BIOS 0050.

The implementation of a BIOS switch option to enable or disable the URL and QR code message during POST is still in progress.

Regards,

Ronny G

[GMPeter]

How hard can this be?

In the BIOS 0052 the function keys displayed at boot can be individually selected.

[LakshmananB]

Hi Roony,

I guess this issue is not cleared by Intel. I am using the NUC10i7FNH board with the BIOS version of FN0055 and I am still facing this error. May I know when it will be resolved or does Intel really consider removing it?

[CarloMendoza]

It's now just a few days from 1 year since this post. Can we get an option for turning off this ugly support message? @Ronny_G_Intel  @AndrewG_Intel 

[LakshmananB]

I guess it is not yet fixed, I am still getting that URL at the bottom of the screen. Also, I am using the FN0055 BIOS version.

[CarloMendoza · Accepted solution]

You can now disable this in the settings. Uncheck "BIOS Self-Help"

I don't know when it was added. Glad it's finally available.

[GMPeter]

Excellent.

[RolandT]

+1 please Intel, this QR code is just ugly. The minimalistic Intel NUC only is so much cooler

[RolandT]

In fact I bought a newer NUC and that boots very clean with just the words IntelNUC and no longer this silly QR code. Serious Intel how hard can it be to give at least an option to boot without the QR code.