NUC8i7HNB after BIOS update - doesn't start and display doesn't start

[YuvalHets]

Hello, I did search all recent messages regarding this issue, unfortunately nothing worked for me.

I did the BIOS update offered by Intel site, upon restart nothing works normally:

1. Right green led works; 2. The display doesn't turned on; (video attached)

I tried the yellow jumper, bio file, nothing works yet.

Please help @support  

[LeonWaksman]

Try to power your NUC in minimum hardware configuration: remove the SSD drive/drives, leave only one SI DIMM at time (check both SO DIMM in both slots). In this configuration, you should see the Intel NUC logo and you should be able to enter BIOS.

Leon

[YuvalHets]

Thank you @LeonWaksman but the behavior is exactly the same. The display doesn't start.

[LeonWaksman]

One more thing you may try, is to disconnect the Power Adapter and the CMOS Battery Connector and reconnect them after waiting 15 minutes.

Leon

[DeividA_Intel]

Hello YuvalHets,

Thank you for posting on the Intel® communities.   

I noticed that you have not posted in a while, I would like to confirm if the recommendation from the members of the community were helpful for you or if you still need more assistance.

Do not hesitate to let us know as soon as you can.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello YuvalHet,  

Were you able to check the previous post? Please let me know if you need more assistance.   

Regards,   

Deivid A.  

Intel Customer Support Technician  

[Alberto_Sykes]

Hello YuvalHet, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician