Intel® NUCs
Support for Intel® NUC products
12341 Discussions

NUC9 USB Not Working BIOS Update

CMYK_ninja
Beginner
430 Views

Strange Issue I have observed.
Suddenly, I have no power, no serialized connection to any of my USB ports.

Thunderbolt still works...
USB just stopped after an BIOS update.

I've unplugged everything, restarted, cold reboot, pulled main power cable out, tried a BIOS update, nothing. In fact the only way I can type this is by using Bluetooth.

 

USB won't even connect in for me to access the BIOS on boot.

It stopped working, then it worked, now it seems to be not wanting to connect at all again.

Any ideas?

Labels (1)
0 Kudos
3 Replies
Alberto_R_Intel
Moderator
405 Views

CMYK_ninja, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the specific model of the Intel® NUC?

Is this a new Intel® NUC?

What was the BIOS version that was working fine before?

What is the BIOS version that you just installed?

Did you make any recent hardware/software changes besides the BIOS update??

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
375 Views

Hello CMYK_ninja, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
337 Views

Hello CMYK_ninja, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Reply