Intel® NUCs
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Part of cpu broken, does It still works?

dXDb
Beginner
133 Views

It's a I5-10400F

IMG-20230110-WA0007.jpg

I searched some photos and mine is like this:

IMG-20230110-WA0004.jpg

 It always stays at the motherboard but yesterday I took it out and i saw this.

So it would be a problem?

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4 Replies
Steven_Intel
Moderator
108 Views

Hello dXDb,


Thank you for posting on the Intel® communities.


The best way to know if the processor works or not, is by testing it on a compatible board/system. Can you confirm if the PC boots, or do you have the possibility to test it?


Look forward to hearing back from you.


Best regards,


Steven G.

Intel Customer Support Technician.


dXDb
Beginner
94 Views
i can't test IT because i was selling my old PC by parts
Steven_Intel
Moderator
70 Views

Many thanks for your response.


I am going to take a look into this. As soon as I have an update, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
46 Views

Hello dXDb,


Since we do not have repair stores to test the unit, the way to proceed is by initiating the Return Material Authorization (RMA) process for defective units.


First, make sure your warranty is still active by going to the Warranty Center (https://supporttickets.intel.com/warrantyinfo?lang=en-US). Then, directly contact Intel Customer Support (this process cannot be done through the forums).


Here are pages where you can look up contact information, including local/country phone numbers, by geography: 


U.S. and Canada: Intel Customer Support https://www.intel.com/content/www/us/en/support/contact-support.html 


Europe, Middle East and Africa: Intel Customer Support EMEA https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 


Asia-Pacific: Intel Customer Support APAC https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 


Latin America: Intel Customer Support LAR https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html 


You could also use the chat service, but please understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone. 


Chat support: http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Best regards,


Steven G.

Intel Customer Support Technician.



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